Get on board with your new commute

As we start returning to the workplace, now's the time to get your travel sorted.

Plan your new commute

Use our back-to-work travel guide to get safety advice and the most flexible and best value train tickets for your new and contactless commute.

Commuting 1 or 2 days a week

Choose tickets to give you the flexibility you need.

Find out more      Compare costs

Commuting 3 or more days a week

Check if a Season Ticket could still be the best value for you.

Find out more      Compare costs

How to travel safely

Use digital tickets

Travel without touching ticket machines and queuing

Travel off-peak

Avoid crowds and busier trains

Wear a face covering

Your nose and mouth must be covered to travel or risk a fine

Follow guidance

Social distancing info will be given at stations and on trains

Everything you need, all in one place, on the go.

Board the train without touching anything except your phone, with our app.

Crowd Alerts

Avoid busier trains

Easy access

Store your digital tickets and Railcards

Flexibility

Exchange or refund your tickets easily

Real-time info

Get live times, journey tracking and platform info

SplitSave

Get the best value for your journey

Mini Tracker

Get journey updates when on the move

Did you know? You can buy your train ticket on the day on our app, up to 5 mins before your train departs - so if you want to wait for the next train before buying, you can.

Commuting 1 or 2 days a week

Singles and Returns

The best tickets for a one-or-two-days-a-week commute are Singles or Returns. You can mix and match Single fares e.g. for peak time travel in the morning and off-peak in the evening, or for slower trains, or just buy a Return ticket.

SplitSave, our split-ticketing app feature, will automatically show the cheapest price for your journey.

Buy on the day in our app with no fee or book in advance

Exchange and refund flexible tickets in our app, up to 15 mins before departure

Choose digital tickets where available to just scan and go

 

Book in advance

Advance train tickets are Single tickets that go on sale well before the day of travel but are sometimes still available on the same day of travel, in our app with no fee.

You can check the Advance train ticket release dates for some UK train companies and set up your Ticket Alert, so, we can tell you when the tickets you want become available.

Exchange them in our app up to 15 mins before departure

They are non-refundable

You'll be able to reserve a seat on some routes

How to refund and exchange tickets online

Can't make your train? It's easy to request a refund or exchange your tickets online.

  1. Sign in.
  2. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'.
  3. Select 'Refund my tickets' or 'Change date/time'.
  1. Create an account by following the link in your confirmation email. Search your inbox for auto-confirm@info.thetrainline.com.
  2. Follow the steps above to request your exchange or refund.

Travel off-peak

If you can be flexible with your work times, off-peak travel could offer you big savings and help avoid busier trains. You’ll still save whether you’re booking on the day or in advance. 

Off-peak train times differ based on the popularity of each route, the direction of travel, and the train company operating the route. To give you an idea, peak times are normally around 06:30 to 09:30 and then from around 16:00 to 19:00, Monday to Friday. 

There’s also Super Off-Peak, which is normally between 10:00 to 15:30 and from 19:15 onwards, Monday to Friday. 

All Off-Peak and Super Off-Peak tickets are labelled and easy to find when you search your journey on our app or website.

Avoid busier trains

Buy on the day in our app with no fee or book in advance

Buy a £30 Railcard to save 1/3 on your travel

Railcards

National Railcards offer you up to 1/3 discount on your train tickets. Most Railcards cost £30 for the whole year and you can use your Railcard when buying tickets from us, to get the best discounts.

There are eight different Railcards. Here are the most useful ones for commuters:

16-17 Railcard 16-25/Student/Young Persons Railcard 26-30/Millennial Railcard Network Railcard
or people aged 16-17 incl. For people aged 16-25 incl. and mature students For people aged 26-30 incl. Valid in 16 counties across the South East of England
Can be used on Advance, Anytime, Off-Peak and Season Tickets Can be used on Advance, Anytime, Off-Peak and Super Off-Peak tickets Can be used on Advance, Anytime, Off-Peak and Super Off-Peak tickets Can be used on Anytime, Off-Peak and Super Off-Peak tickets

Commuting 3 or more days a week

Season Tickets

If you make the same journey more than three times a week, you're probably better off getting a Season Ticket. It gives you the flexibility to travel at any time and more often if you need to, at no extra cost and saves you money overall. You just need to decide if you want to buy it online weekly, monthly, annually or for a custom period.

Travel at any time

Avoid touching ticket machines and queuing

Buy online weekly, monthly, annually or for a custom period

Season Ticket refunds

You can get a refund on the remaining portion of your unused Season Ticket if your: 

  • Weekly Season Ticket has three or more days' validity remaining
  • Monthly or Custom Season Ticket has seven or more days' validity remaining
  • Annual Season Ticket has two or more months' validity remaining
  1. Sign in to your Season Ticket account
  2. Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner
  3. Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself, along with a photo of your Season Ticket cut in half, to seasons.direct@info.thetrainline.com. If you have a digital Season Ticket, you don’t have to send a photo.

Alternatively, if you don’t have access to email, we’re happy to accept handwritten versions of the form by post to:

Seasons Department

PO Box 23971

Edinburgh

EH3 5DA

Please make sure you include all necessary details for us to process your refund:

  • Your full name
  • Company name (if your ticket is provided by your company)
  • Contact details
  • Reason for cancelling

Please note:

  • We can only issue a refund once we’ve received proof that your Season Ticket is no longer in use, as advised above.
  • Your refund will be from the date of request.

Cost comparison for commuting 1 or 2 days a week

See the price difference and savings for travelling at different times using an example commute of Reading to London Paddington.

Cost comparison for commuting 3 or more days a week

See the price difference and savings for travelling with a Season Ticket compared to Day Return tickets for an example commute of Reading to London Paddington.

Season Ticket type Price Saving
Weekly £118.60 -
Monthly £454.70 Save £19.70, compared to 4 x Weekly Season Tickets
Annual £4736 Save £720.40, compared to 12 x Monthly Season Tickets

 

Cost per day of Season Tickets compared to Anytime Day Return tickets

Number of days commuting per week Anytime Day Return ticket Weekly Season Ticket Monthly Season Ticket Annual Season Ticket
3 £48.90 £39.53 £36.09 £33.83
4 £48.90 £29.65 £27.07 £25.33
5 £48.90 £23.72 £21.65 £20.24

Monthly: assuming 21 working days per month
Yearly: assuming 28 days annual leave including bank holidays