Avanti West Coast
London North Eastern Railway

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The original New Street opened in 1854. At the time the iron and glass roof was the largest of its kind in the world, but bombing in the Second World War caused extensive damage, and the station was eventually demolished in 1964. The second New Street station opened three years later, coinciding with the electrification of the West Coast Main Line. Today it is the largest of Birmingham's three main stations and has benefited from a £550 million redevelopment, giving this major West Midlands hub the modern facilities it deserves. The rest of Birmingham is thriving too. The 2003 Millennium Point science centre was the first of several new developments, including the award-winning Selfridges building (housed in the popular Bullring Shopping Centre) and the Brindleyplace project, which brought shops, bars, theatres, and galleries to a former industrial area near Birmingham Canal. All three developments are within a mile of the station.

Birmingham New Street acts as the main hub for CrossCountry, giving passengers the chance to switch trains to reach another part of the country, or by using another TOC to continue their journey. Avanti West Coast trains take passengers to Glasgow to Edinburgh in the north, or into London Euston, via Coventry. You can transfer to Birmingham International on both Transport for Wales (formerly Arriva Trains Wales) and London MidlandTravelling by CrossCountry takes commuters to all areas of the UK. You can reach as far as Dundee and Aberdeen in Scotland, Bristol Temple Meads and Penzance in the South West, Southampton on the south coast, and Cardiff and Swansea in Wales. 

Station details & facilities

Ticket Office opening hours:
DayOpening Hours
Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
Sunday 07:00 - 23:00
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelFull time
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Shops noteBoots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier
Telephone typesCoins and cards
Station BuffetAvailable
Station Buffet notes
Food & drink available throughout the station
ATM notes
ATM machines are located on the paid concourse
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Information Systems
  • Announcements
  • Arrival screens
  • Departure screens
Toilets notesMen: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
Baby changeAvailable
Web kioskUnavailable
Staff Help notes

Journey Care assistance is available prior to travel via the relevant Train Operator:

  • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
  • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
  • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
  • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
  • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 8:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.




Customer Service notes

Luggage received from terminated trains at Birmingham New Street only

Customer help pointsUnavailable
Carpark opening hours:
DayOpening Hours
WeekdaysOpen 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Carpark nameShort Stay Car Park
Carpark operatorAPCOA Parking (UK) Limited
Car parking spaces40
Cycle storageAvailable
Cycle storage spaces58
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notes<p>If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-</p> <p><a href="http://www.arrivatrainswales.co.uk">http://www.arrivatrainswales.co.uk</a></p> <p><a href="http://www.crosscountrytrains.co.uk">http://www.crosscountrytrains.co.uk</a></p> <p><a href="http://www.firstgreatwestern.co.uk">http://www.firstgreatwestern.co.uk</a></p> <p><a href="http://www.londonmidland.com">http://www.londonmidland.com</a></p> <p><a href="http://www.virgintrains.co.uk">http://www.virgintrains.co.uk</a></p>
Step-free accessWhole station
Step-free access notes

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesUnavailable
Accessible Booking Office counterAvailable
Accessible taxisunknown
Accessible taxis notes

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

Opening Hours
DayOpening Hours
Weekdays06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00


On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.


Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


Tea, coffee, soft drinks.


Wi-Fi is available


No showers are available

The station has five entrances: one near the drop-off access road, another on Stephenson Street and another on Victoria Square. The other two are within the short stay car park. All 12 platforms have step-free access via lifts and are double-length, divided into A and B ends. Escalators and lifts from the concourse lead to the B end of each platform, so allow a little extra time if your train leaves from the A end.


Frequently asked questions

Is Birmingham New Street station open?

Birmingham New Street station is open every day that services are running to and from the station. The station usually opens just before the first train of the day leaves and then closes after the last train departs. Ticket office opening hours may vary.

Are trains running today from Birmingham New Street station?

Trains arrive into and depart from Birmingham New Street station almost every day, although there may be less services during the weekends and bank holidays. Check our live train times for up-to-date information on trains running to and from Birmingham New Street station.

Are there toilets in Birmingham New Street station?

Yes, there are toilets available to use at Birmingham New Street station.

Are dogs allowed in Birmingham New Street station?

Yes, dogs are allowed at Birmingham New Street station, but should be kept on a lead or comfortable in a pet carrier at all times.

Departures and arrivals from Birmingham New Street

Want to check the latest departures and arrivals into Birmingham New Street station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to ShrewsburyWest Midlands Trains06:336BOn time
to BromsgroveWest Midlands Trains06:3312On time
to Birmingham InternationalTransport for Wales06:362AOn time
to Birmingham InternationalWest Midlands Trains06:393AOn time
to WolverhamptonWest Midlands Trains06:396AOn time
Arriving fromTrainTimePlatformStatus
from Birmingham InternationalWest Midlands Trains06:373AOn time
from Four OaksWest Midlands Trains06:4112BOn time
from ShrewsburyWest Midlands Trains06:424COn time
from RedditchWest Midlands Trains06:438ALate
from CoventryWest Midlands Trains06:473On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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