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Trains to Birmingham New Street

The original New Street opened in 1854. At the time the iron and glass roof was the largest of its kind in the world, but bombing in the Second World War caused extensive damage, and the station was eventually demolished in 1964. The second New Street station opened three years later, coinciding with the electrification of the West Coast Main Line. Today it is the largest of Birmingham's three main stations and has benefited from a £550 million redevelopment, giving this major West Midlands hub the modern facilities it deserves. The rest of Birmingham is thriving too. The 2003 Millennium Point science centre was the first of several new developments, including the award-winning Selfridges building (housed in the popular Bullring Shopping Centre) and the Brindleyplace project, which brought shops, bars, theatres and galleries to a former industrial area near Birmingham Canal. All three developments are within a mile of the station.

Station details & facilities

The station has five entrances: one near the drop-off access road, another on Stephenson Street and another on Victoria Square. The other two are within the short stay car park. All 12 platforms have step-free access via lifts and are double-length, divided into A and B ends. Escalators and lifts from the concourse lead to the B end of each platform, so allow a little extra time if your train leaves from the A end.

Ticket Office

  • Ticket Machine :
  • Ticket Office opening hours :
    DayOpening Hours
    Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
    Sunday 07:00 - 23:00

Luggage

Facilities

  • First Class Lounge description :

    Located

    On the paid concourse between Platforms 3 & 4

    Tickets Accepted

    Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

    Facilities

    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

    Refreshments

    Tea, coffee, soft drinks.

    Wi-Fi

    Wi-Fi is available

    Showers

    No showers are available

  • Telephones :
  • Telephones type : Coins and cards
  • Station Buffet notes : Food & drink available throughout the station
  • Staff Help Notes :

    Journey Care assistance is available prior to travel via the relevant Train Operator:

    • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
    • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
    • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
    • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
    • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 8:00 - 22:00

    We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

    However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

     

     

    .

  • Customer Service Notes :

    Luggage received from terminated trains at Birmingham New Street only

CCTV

  • CCTV :

Shops

  • Shops available :
  • Shops note : Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier

Toilets

  • Toilets available :
  • Toilets description : Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
  • Baby change :

WiFi

ATMs

  • ATM available :
  • ATM notes : ATM machines are located on the paid concourse

Parking

  • Carpark opening hours :
    DayOpening Hours
    WeekdaysOpen 24 hours
    Saturday Open 24 hours
    Sunday Open 24 hours
  • Carpark name : Short Stay Car Park
  • Carpark operator : APCOA Parking (UK) Limited
  • Car parking spaces : 40

Bicycle Facilities

Accessibility

  • Step-free access : Whole station
  • Step-free access notes :

    The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

    All platforms have lifts and escalators

  • Ramps for train access :
  • Wheelchairs available :
  • Induction Loop :
  • Accessible Booking Office counter :
  • Accessible taxis : unknown
  • Accessible taxis notes :

    Taxis drop off within the 'drop & go' off the Hill Street entrance.

    The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

    All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

    For more information visit traintaxi.

Trains to Birmingham New Street

Address

New Street, Birmingham, West Midlands, B2 4QA
Ticket Office Hours
DayOpening Hours
Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
Sunday 07:00 - 23:00
Tweets
06:24

Birmingham New Street

Virgin Trains

Plat. 2

On time

06:30

Birmingham New Street

London Midland

Plat. 10B

On time

06:33

Birmingham New Street

London Midland

Plat. 6A

On time

06:32

Birmingham New Street

London Midland

Plat. 8B

On time

06:15

Birmingham New Street

Arriva Trains Wales

Plat. 1A

06:17

06:27

Birmingham New Street

London Midland

Plat. 6B

On time

06:30

London Euston

Virgin Trains

Plat. 2

On time

06:30

Newcastle

CrossCountry

Plat. 9A

On time

06:32

Longbridge

London Midland

Plat. 10B

On time

06:33

London Euston

London Midland

Plat. 4

On time

06:33

Southampton Central

CrossCountry

Plat. 11A

On time

06:35

Lichfield Trent Valley

London Midland

Plat. 8B

On time

06:36

Birmingham International

Arriva Trains Wales

Plat. 1A

On time

06:39

Birmingham International

London Midland

Plat. 3A

On time

06:39

Wolverhampton

London Midland

Plat. 6B

On time

Useful travel tips

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