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Trains to Birmingham New Street

The original New Street opened in 1854. At the time the iron and glass roof was the largest of its kind in the world, but bombing in the Second World War caused extensive damage, and the station was eventually demolished in 1964. The second New Street station opened three years later, coinciding with the electrification of the West Coast Main Line. Today it is the largest of Birmingham's three main stations and has benefited from a £550 million redevelopment, giving this major West Midlands hub the modern facilities it deserves. The rest of Birmingham is thriving too. The 2003 Millennium Point science centre was the first of several new developments, including the award-winning Selfridges building (housed in the popular Bullring Shopping Centre) and the Brindleyplace project, which brought shops, bars, theatres and galleries to a former industrial area near Birmingham Canal. All three developments are within a mile of the station.

Birmingham New Street acts as the main hub for CrossCountry, giving passengers the chance to switch trains to reach another part of the country, or by using another TOC to continue their journey. Virgin Trains take passengers to Glasgow to Edinburgh in the north, or into London Euston, via Coventry. You can transfer to Birmingham International on both Arriva Trains Wales and London MidlandTravelling by CrossCountry takes commuters to all areas of the UK. You can reach as far as Dundee and Aberdeen in Scotland, Bristol Temple Meads and Penzance in the South West, Southampton on the south coast, and Cardiff and Swansea in Wales. 

Station details & facilities

The station has five entrances: one near the drop-off access road, another on Stephenson Street and another on Victoria Square. The other two are within the short stay car park. All 12 platforms have step-free access via lifts and are double-length, divided into A and B ends. Escalators and lifts from the concourse lead to the B end of each platform, so allow a little extra time if your train leaves from the A end.

Ticket Office

  • Ticket Machine :
  • Staff help available : False
  • Ticket Office opening hours :
    DayOpening Hours
    Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
    Sunday 07:00 - 23:00
  • Oyster Prepay : False
  • Oyster topup : False
  • Oyster validator : False



  • First Class Lounge description :


    On the paid concourse between Platforms 3 & 4

    Tickets Accepted

    Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.


    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


    Tea, coffee, soft drinks.


    Wi-Fi is available


    No showers are available

  • Postbox : False
  • Telephones :
  • Telephones type : Coins and cards
  • Station Buffet notes : Food & drink available throughout the station
  • Staff Help Notes :

    Journey Care assistance is available prior to travel via the relevant Train Operator:

    • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
    • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
    • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
    • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
    • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 8:00 - 22:00

    We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

    However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.




  • Customer Service Notes :

    Luggage received from terminated trains at Birmingham New Street only

  • Customer help points : False


  • CCTV :


  • Shops available :
  • Shops note : Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier


  • Toilets available :
  • Toilets description : Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
  • Showers : False
  • Baby change :



  • ATM available :
  • ATM notes : ATM machines are located on the paid concourse


  • Carpark opening hours :
    DayOpening Hours
    WeekdaysOpen 24 hours
    Saturday Open 24 hours
    Sunday Open 24 hours
  • Carpark name : Short Stay Car Park
  • Carpark operator : APCOA Parking (UK) Limited
  • Car parking spaces : 40

Bicycle Facilities


  • Step-free access : Whole station
  • Step-free access notes :

    The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

    All platforms have lifts and escalators

  • Ramps for train access :
  • Wheelchairs available :
  • Induction Loop :
  • Accessible ticket machines : False
  • Accessible Booking Office counter :
  • Accessible taxis : unknown
  • Accessible taxis notes :

    Taxis drop off within the 'drop & go' off the Hill Street entrance.

    The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

    All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

Trains to Birmingham New Street


New Street, Birmingham, West Midlands, B2 4QA
Ticket Office Hours
DayOpening Hours
Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
Sunday 07:00 - 23:00

Useful links when visiting Birmingham New Street by train