Avanti West Coast
London North Eastern Railway

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The original New Street opened in 1854. At the time the iron and glass roof was the largest of its kind in the world, but bombing in the Second World War caused extensive damage, and the station was eventually demolished in 1964. The second New Street station opened three years later, coinciding with the electrification of the West Coast Main Line. Today it is the largest of Birmingham's three main stations and has benefited from a £550 million redevelopment, giving this major West Midlands hub the modern facilities it deserves. The rest of Birmingham is thriving too. The 2003 Millennium Point science centre was the first of several new developments, including the award-winning Selfridges building (housed in the popular Bullring Shopping Centre) and the Brindleyplace project, which brought shops, bars, theatres, and galleries to a former industrial area near Birmingham Canal. All three developments are within a mile of the station.

Birmingham New Street acts as the main hub for CrossCountry, giving passengers the chance to switch trains to reach another part of the country, or by using another TOC to continue their journey. Avanti West Coast trains take passengers to Glasgow to Edinburgh in the north, or into London Euston, via Coventry. You can transfer to Birmingham International on both Transport for Wales (formerly Arriva Trains Wales) and London MidlandTravelling by CrossCountry takes commuters to all areas of the UK. You can reach as far as Dundee and Aberdeen in Scotland, Bristol Temple Meads and Penzance in the South West, Southampton on the south coast, and Cardiff and Swansea in Wales. 

Station details & facilities

Ticket Office opening hours:
  • Monday to Saturday open from 05:15:00 until 21:00:00
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelThe staff is available at all times.
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageAvailable
Left Luggage phone number0121 314 0901
Left Luggage Websitehttp://www.lostproperty.org/locations.php
Shops note<ul> <li>Boots located on the main concourse, before the ticket barrier </li> <li>Camden Food located beyond the ticket barrier</li> <li>Costa located beyond the ticket barrier next to Platform 5b escalator</li> <li>Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10</li> <li>M&S Food located on the main concourse</li> <li>Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator</li> <li>The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator</li> <li>W H Smith located on the main concourse, before the ticket barrier</li> </ul>
Telephone typesCards and coins
Station BuffetAvailable
Station Buffet notes
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
ATM notes
ATM machines are located on the paid concourse
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Nearest station with more facilities
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators
Toilets notesMale, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: <ul> <li>Platforms 2 - 3a (Blue Lounge)</li> <li>Platforms 10 - 11a (Yellow Lounge)</li> <li>Platforms 10 - 11b (Red Lounge)</li> </ul>
Baby changeAvailable
WiFi notes
Web kioskUnavailable
Staff Help notes
Journey Care assistance is available prior to travel via the relevant Train Operator: We can provide Assistance at the station during the hours we're open to the public. Passengers can book additional Assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Customer Service notes
Luggage received from terminated trains at Birmingham New Street only
Customer help pointsAvailable
Carpark nameShort Stay Car Park
Carpark operatorAPCOA Parking (UK) Limited
Car parking spaces38
Cycle storageAvailable
Cycle storage spaces58
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notesThere are stands available.
Step-free accessStep free access is available throughout the whole station.
Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesUnavailable
Accessible Booking Office counterAvailable
Accessible taxisAccessible taxis are available at this station, please see below for more information
Accessible taxis notes

Birmingham New Street station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:

Opening Hours
  • Monday to Friday open from 06:15:00 until 19:45:00
  • Saturday open from 08:00:00 until 18:00:00
  • Sunday open from 10:00:00 until 18:00:00
Located on the paid concourse between Platforms 3 & 4. Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available

The station has five entrances: one near the drop-off access road, another on Stephenson Street and another on Victoria Square. The other two are within the short stay car park. All 12 platforms have step-free access via lifts and are double-length, divided into A and B ends. Escalators and lifts from the concourse lead to the B end of each platform, so allow a little extra time if your train leaves from the A end.


Frequently asked questions

Is Birmingham New Street station open?

Birmingham New Street station is open every day that services are running to and from the station. The station usually opens just before the first train of the day leaves and then closes after the last train departs. Ticket office opening hours may vary.

Are trains running today from Birmingham New Street station?

Trains arrive into and depart from Birmingham New Street station almost every day, although there may be less services during the weekends and bank holidays. Check our live train times for up-to-date information on trains running to and from Birmingham New Street station.

Are there toilets in Birmingham New Street station?

Yes, there are toilets available to use at Birmingham New Street station.

Are dogs allowed in Birmingham New Street station?

Yes, dogs are allowed at Birmingham New Street station, but should be kept on a lead or comfortable in a pet carrier at all times.

Departures and arrivals from Birmingham New Street

Want to check the latest departures and arrivals into Birmingham New Street station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to WolverhamptonWest Midlands Trains22:403BOn time
to Birmingham InternationalTransport for Wales22:405AOn time
to WolverhamptonAvanti West Coast22:435Late
to London EustonAvanti West Coast22:431Late
to WolverhamptonAvanti West Coast23:054Late
Arriving fromTrainTimePlatformStatus
from AberystwythTransport for Wales22:385ALate
from PwllheliTransport for Wales22:385ALate
from London EustonAvanti West Coast22:401Late
from London EustonAvanti West Coast22:425Late
from London EustonAvanti West Coast23:044Late
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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