The original New Street opened in 1854. At the time the iron and glass roof was the largest of its kind in the world, but bombing in the Second World War caused extensive damage, and the station was eventually demolished in 1964. The second New Street station opened three years later, coinciding with the electrification of the West Coast Main Line. Today it is the largest of Birmingham's three main stations and has benefited from a £550 million redevelopment, giving this major West Midlands hub the modern facilities it deserves. The rest of Birmingham is thriving too. The 2003 Millennium Point science centre was the first of several new developments, including the award-winning Selfridges building (housed in the popular Bullring Shopping Centre) and the Brindleyplace project, which brought shops, bars, theatres, and galleries to a former industrial area near Birmingham Canal. All three developments are within a mile of the station.
Birmingham New Street acts as the main hub for CrossCountry, giving passengers the chance to switch trains to reach another part of the country, or by using another TOC to continue their journey. Avanti West Coast trains take passengers to Glasgow to Edinburgh in the north, or into London Euston, via Coventry. You can transfer to Birmingham International on both Transport for Wales (formerly Arriva Trains Wales) and London Midland. Travelling by CrossCountry takes commuters to all areas of the UK. You can reach as far as Dundee and Aberdeen in Scotland, Bristol Temple Meads and Penzance in the South West, Southampton on the south coast, and Cardiff and Swansea in Wales.
|Staffing level||The staff is available at all times.|
|Left Luggage phone number||0121 314 0901|
|Left Luggage Website||http://www.lostproperty.org/locations.php|
|Shops note||<ul> <li>Boots located on the main concourse, before the ticket barrier </li> <li>Camden Food located beyond the ticket barrier</li> <li>Costa located beyond the ticket barrier next to Platform 5b escalator</li> <li>Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10</li> <li>M&S Food located on the main concourse</li> <li>Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator</li> <li>The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator</li> <li>W H Smith located on the main concourse, before the ticket barrier</li> </ul>|
|Telephone types||Cards and coins|
|Station Buffet notes|
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
ATM machines are located on the paid concourse
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Nearest station with more facilities|
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators
|Toilets notes||Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: <ul> <li>Platforms 2 - 3a (Blue Lounge)</li> <li>Platforms 10 - 11a (Yellow Lounge)</li> <li>Platforms 10 - 11b (Red Lounge)</li> </ul>|
|Staff Help notes|
Journey Care assistance is available prior to travel via the relevant Train Operator:
|Customer Service notes|
Luggage received from terminated trains at Birmingham New Street only
|Customer help points||Available|
|Carpark name||Short Stay Car Park|
|Carpark operator||APCOA Parking (UK) Limited|
|Car parking spaces||38|
|Cycle storage spaces||58|
|Sheltered cycle storage||Available|
|Cycle storage CCTV||Available|
|Cycle storage notes||There are stands available.|
|Step-free access||Step free access is available throughout the whole station.|
|Ramps for train access||Available|
|Accessible ticket machines||Unavailable|
|Accessible Booking Office counter||Available|
|Accessible taxis||Accessible taxis are available at this station, please see below for more information|
|Accessible taxis notes|
The station has five entrances: one near the drop-off access road, another on Stephenson Street and another on Victoria Square. The other two are within the short stay car park. All 12 platforms have step-free access via lifts and are double-length, divided into A and B ends. Escalators and lifts from the concourse lead to the B end of each platform, so allow a little extra time if your train leaves from the A end.
Birmingham New Street station is open every day that services are running to and from the station. The station usually opens just before the first train of the day leaves and then closes after the last train departs. Ticket office opening hours may vary.
Trains arrive into and depart from Birmingham New Street station almost every day, although there may be less services during the weekends and bank holidays. Check our live train times for up-to-date information on trains running to and from Birmingham New Street station.
Yes, there are toilets available to use at Birmingham New Street station.
Yes, dogs are allowed at Birmingham New Street station, but should be kept on a lead or comfortable in a pet carrier at all times.