For safe, contactless travel, they're conveniently on your phone, like everything else.
Digital tickets are QR codes that hold the same information as a paper ticket. An eticket and Mobile Ticket are two different types of digital ticket. We'll show you whichever option is available for your route when you book.
Choose these when booking your journey with us and scan them directly from your phone, no need to print.
Avoid touching station ticket machines
Scan at the ticket gate, or show to staff
Once downloaded, you don’t need internet access
Buy in advance and go straight to the platform
Find all your tickets in one place
Less paper makes for a greener environment
An eticket comes as a PDF attached to an email, which you can either open from your email or in our app.
Mobile Tickets are just like etickets, except you can only open them directly in our app and you need to ‘activate’ the ticket before you use it. Mobile Tickets can’t be shared or used on more than one device.
We’ll show you whichever option is available for your route, just search your journey as normal.
eticket
Mobile Ticket - you’ll need our app
You can use digital tickets for the majority of UK train journeys. Some stations may not have ticket gates for you can scan your phone, but you can always just show a member of staff instead and they’ll let you through. You can also use etickets across Europe.
Yes. If you’re travelling as a group using etickets, the lead passenger can forward the PDF attachments, so you can each open your ticket on your own device. Groups with etickets that have a GroupSave discount applied must travel together.
Mobile Tickets will be available in the lead passenger’s Trainline app, you can’t share the tickets with the group. You must travel together, regardless of whether you’re using GroupSave discount.
Yes, etickets are sent as PDF attachments, so you can open them on a different device if you need to. Mobile Tickets are linked to your device, so you have to remove it from one before you can open it on another.