Station details & facilities
The AirRail link and the NEC entrance are at opposite ends of the concourse, where you will find a Cafe Ritazza, WHSmith and Subway, as well as the ticket counter, money exchange and stairs/lift to the bus station. On this level there are also toilets, the First Class Lounge, and the stairs, lifts and escalators down to the platforms. There are waiting rooms and toilets between platforms 2 and 3, and platforms 4 and 5.
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Day Opening Hours Weekdays 05:40 - 21:00 Saturday 05:40 - 21:00 Sunday 07:40 - 21:00 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available :
Facilities
-
First Class Lounge description :
Located
Up the stairs from the platforms, lift available
Tickets Accepted
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
- Postbox :
- Telephones :
- Telephones type : Coins and cards
-
Customer Service Notes :
Except Christmas Day & Boxing Day
- Customer help points : False
CCTV
- CCTV :
Shops
- Shops available :
Toilets
- Toilets available :
- Showers : False
- Baby change :
WiFi
- Wifi available : False
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
Bureau de Change
- Bureau de Change :
Parking
-
Carpark opening hours :
Day Opening Hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Station Car Park
- Carpark operator : Virgin Trains
- Car parking spaces : 2225
-
Car parking charges :
Annual £1080.00 Daily £9.00 Monthly £110.00 Off-peak £6.00 Three Monthly £325.00
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 14
- Sheltered cycle storage :
- Cycle storage CCTV :
- Cycle storage location : Front of station by taxi rank
Accessibility
- Step-free access : Whole station
-
Step-free access notes :
lifts to all platforms
- Ramps for train access :
- Wheelchairs available :
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
