Trains from Vienna Hbf to Ora/Auer

In general, there is no limit to your luggage on WESTbahn trains. However, a member of staff is authorised to charge a €5 supplement for bulky luggage or starting from a third piece of luggage.

On WESTbahn trains, you'll find a luggage rack in the lower deck of each carriage, so that you can secure your suitcase or bag with a metal band. You can unlock the corresponding lock by using a €1 coin which will be returned to you at the end of your journey.

All WESTbahn trains have a bar carriage (WESTcafé) where you can buy hot and cold drinks, snacks, salads, and sandwiches. You can then eat or drink in the bar carriage or take your drink or snack back to your seat. Alternatively, you can buy snacks or drinks from the self-service vending machines available on board.

If you’re travelling in WESTbahn’s First Class, an at-seat catering service is available, meaning that your meal of choice will be served straight to your seat.

WESTbahn do not offer an entertainment portal on board. However, they do have free WiFi - simply log into WESTlan and use the internet uninterruptedly during your journey.

Children under the age of 6 travel for free and don’t need a ticket. Children between the age of 6 and 15 pay €2 if they're with a full-paying adult or get a half-price ticket if they're travelling alone.

If your bike can’t be folded, you’ll need to pay a supplement of €4.90, €6.90 or €9.90 to take your bike on your WESTbahn train, depending on your chosen route. If you don’t book your bike space online prior to departure, you’ll need to pay an additional fee of €5.10.

Please note that trains with high passenger demand don’t always allow space for bikes and bike reservations are excluded from specific train services. Folding bikes and e-scooters can be stored free of charge.

Small pets can travel on all WESTBahn trains free of charge, provided they’re in a carrier or cage. You’ll need to pay €2 for pets that are kept on a leash or are equipped with a muzzle.

WESTbahn staff can refuse entry to any dangerous pets without a leash and muzzle. Pets and pet carriers must not occupy seats, otherwise a full-priced ticket will be charged. Registered guide and assistance dogs are excluded from this regulation.

WESTbahn trains have step-free access. If you travel with a wheelchair or a stroller, we recommend using coach 400 in the middle of the train. This coach is designed for the needs of people with reduced mobility – it offers a wider aisle than the other coaches, two bookable wheelchair spaces, and access to a PRM toilet with baby-changing facilities. Please note that WESTbahn’s wheelchair spaces cannot be reserved for strollers.

• You can take your bags on board Trenitalia's Intercity Notte trains free of charge.
• In most cases, there are no luggage size limits – you can even travel with musical instruments and sports equipment. You’ll just need to make sure that your luggage is compatible with the space available on board.

A minibar trolley service is available on all Intercity Notte trains – you can choose from a wide range of snacks and drinks. Vegan, gluten-free and lactose-free options are available too.

Unfortunately, free WiFi is not available on Intercity Notte trains.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (standard fare).
• Children aged 4-14 also get 50% off, or 30% off if they’re travelling in the Comfort couchette or Deluxe cabin Relax.

• You can take your folding bike with you if it’s stored in one of the dedicated luggage spaces.
• If you have a traditional bike, you’ll need to disassemble it and place it in a bag that is not larger than 80 x 110 x 45cm.

• Small pets are allowed on board free of charge, if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm. You’ll need to buy a ticket for the whole compartment.
• Bigger dogs are allowed on board if they have a ticket – it’s usually 50% off the Base ticket (standard fare).

Intercity Notte trains have a coach with designated spaces for 2 passengers with a wheelchair and 2 companions. You’ll find a wheelchair symbol outside the coach.

Depending on the class you’ll be travelling in, you’ll get to enjoy additional perks, including a wake-up service, breakfast, bedding and more.

• You can take your bags on board Trenitalia's regional trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

At the moment, a restaurant service is not available on Trenitalia's regional trains. However, you can take your own food on board so pick up some snacks at the station before you set off.

Trenitalia's regional trains do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power sockets that are available at your seat.

• Children under 4 can travel for free if they’re accompanied by an adult and a seat is not assigned to them.
• Children aged 4-11 can get 50% off. Older children will need to have a full-price ticket.

• You can take your bike, hoverboard, monowheel or e-scooter free of charge if it can be folded and doesn’t exceed these dimensions: 120 x 80 x 45cm.
• If your bike can’t be folded, you’ll need to buy a bike ticket or another Second Class ticket.

• Small pets can travel on Trenitalia's regional trains free of charge if they’re placed in a carrier or cage with max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a ticket, they’re kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call the toll-free number 800 90 60 60 which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on Trenitalia's regional trains.