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A new online
season ticket
benefit solution

Take the hassle out of managing a season ticket
loan scheme with Trainline’s 
online solution

The benefits

Save time and
reduce paperwork

Online loan requests
Bespoke approval flows
Centralised payments
on invoice
Payroll deductions calculated

Ensure compliance with company policies 

Ensures proper use of loans - view who has purchased which tickets

No need to audit receipts – we make sure you are paying rail industry prices


Make things easy for employees 

Easily compare ticket options and prices then order them online

No more queuing - photocards can be delivered to the office or home


How we optimise the
season ticket loan process

Process without Trainline 1

Up to 7 days

~ 60 minutes
touch-time per loan

Regular 8 step process

  • Find the right season ticket 
  • Fill paper application 
  • Obtain HR approval 
  • Wait for BACS payment 
  • Take picture for photocard 
  • Queue at station 
  • Submit paper application 
  • Receive ticket 


1 Based on Trainline’s assumptions of a manual, paper based season ticket loan process (non-renewal) whereby the employee requests a loan through a central approval process which requires a 3 day BACS transfer between employer and employee. Assumes the employee buys the ticket directly from the train station window post receipt of funds.

Process with Trainline 2

4 days

20 minutes
touch-time per loan

Trainline's 6 quick steps

  • Find the right season ticket 
  • Upload photo 
  • Submit online loan request 
  • HR approves loan online 
  • Receive ticket by special delivery 
  • Trainline bills company centrally 


2 Assumes the employee searches for and requests the ticket on the same day with approval being processed within 1 day of receipt. Assumes Royal Mail Special Delivery timescales apply.

Key features

  • Employees can easily order online
  • Deliveries to office or an employee’s home
  • Administration tools for HR and finance
  • Automatically calculated refunds / changeovers
  • Email confirmations notifying change of status/order
  • Discounts reflected at point of sale
  • Back office payroll deductions calculated
  • Downloadable MI reports
  • Photocard creation
  • UK-based customer service




To learn more, contact us at