Avanti West Coast
London North Eastern Railway

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London Waterloo Railway Station was first built in July 1848; the present structure was inaugurated in 1922. This striking building is a Grade II listed building and with just around 100 million passenger entries and exits per year, Waterloo is Britain's busiest railway station by passenger usage and one of the biggest in Europe. The station was originally used as Eurostar terminal between 1994 - 2007, until this was moved to St Pancras International station, although discussions have been started to re-establish this as a working terminal.

Station details & facilities

Ticket Office opening hours:
  • Open Monday to Sunday 24hrs
Ticket MachineAvailable
Staff helpAvailable
Staffing levelThe staff is available at all times.
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorAvailable
Pre-purchase collectionAvailable
Travel card zoneLondon Waterloo is in Zone 1
Left LuggageAvailable
Left Luggage phone number020 3468 4553
Left Luggage Websitehttps://www.southwesternrailway.com/contact-and-help/lost-property
Shops noteKiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
Station BuffetAvailable
Station Buffet notes
Coffee shop, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)
ATM notes
Located on concourse
Bureau de ChangeAvailable
Tourist Information OfficeUnavailable
Nearest station with more facilities
There is level access from all platforms to the main concourse. There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
Toilets notesYes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.
Baby changeAvailable
WiFi notes
Web kioskUnavailable
Staff Help notes
Staff help is available from the station reception on Cab Road. Disability Assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com. It is preferred if Assistance is arranged 24 hours in advance. Monday to Friday 04:30 - 01:05. Saturday 04:30 - 01:50. Sunday 05:30 - 01:05
Customer Service notes
Monday-Saturday 07:00-22:15. Sunday 09:00-20:45. Station Reception.
Customer help pointsAvailable
Carpark nameStation Car Park
Carpark operatorAPCOA Parking (UK) Limited
Car parking spaces27
Cycle storageAvailable
Cycle storage spaces573
Sheltered cycle storageUnavailable
Cycle storage CCTVAvailable
Cycle storage notes
Cycle storage is now located opposite the main entrance on Cab Road.
Cycle storage notesThere are stands available.
Step-free accessStep free access is available throughout the whole station.
Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterAvailable
Accessible taxisAccessible taxis are available at this station, please see below for more information
Accessible taxis notes

London Waterloo station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:

There is no First Class lounge at this station.

Located by the River Thames, just a short walk from Westminster Bridge, this is, of course, a busy station for tourists. But the majority of passengers here are travelling on local or suburban services. It’s a busy commuter station and terminus for those travelling in from nearby stations. There are also frequent services to Ashford International, Weymouth, Portsmouth and Reading.

There are plenty of attractions you can reach once you arrive at London Waterloo station. For example, you can easily get to the Imperial War Museum, which is only a 12-minute walk away from the station, or the Palace of Westminster which is just a 15-minute walk.

Departures and arrivals from London Waterloo

Want to check the latest departures and arrivals into London Waterloo station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to Portsmouth HarbourSouth Western Railway05:0816On time
to Portsmouth HarbourSouth Western Railway05:1014On time
to Portsmouth HarbourSouth Western Railway05:1212On time
to Portsmouth HarbourSouth Western Railway05:1720On time
to Portsmouth HarbourSouth Western Railway05:204On time
Arriving fromTrainTimePlatformStatus
from BasingstokeSouth Western Railway05:1812On time
from BasingstokeSouth Western Railway05:351On time
from BasingstokeSouth Western Railway05:4418On time
from BasingstokeSouth Western Railway06:0920On time
from BasingstokeSouth Western Railway06:1215On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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