Trains from Florence to Gent-Sint-Pieters

• You can take your bags on board Frecciarossa trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

• You can go to the FrecciaBistrò café-bar counter located in the middle part of the train to get snacks, main courses, and drinks.
• You can also order your favorite meal from the comfort of your seat – go to the entertainment portal called FRECCIAPlay and use the EasyBistrò service or ask a member of staff.
• If you travel in Premium Class, you’ll get a total of 4 food / beverage products is offered on board, including: sweet or savoury snack, welcome drink, small water bottle, 1 wet wipe.
• Travellers in Business Class receive a food box containing 7 fresh food & beverage products differentiated according to the time of day, plus Illy expresso coffee.
• If you travel in Executive Class, you’ll get unlimited drinks plus food from a rotating monthly menu where some meals were ideated by the renowned Michelin star chef Carlo Cracco.

• You’ll find free WiFi on all Frecciarossa trains. Connect to their entertainment portal called FRECCIAPlay and choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also use the FRECCIAPlay portal to get the latest updates on your journey, as well as book other services that will help you reach your destination.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (Frecciarossa’s standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for children under 15 plus 40% off Base tickets for adults, if you’re travelling in a family group of 2 to 5 people (including at least one adult and one child). 

• You can travel with your bike for free on all Frecciarossa trains provided it’s not larger than 80 x 110 x 45cm.
• Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.

• Dogs, cats and other small pets can travel for free in a carrier with maximum dimensions of 70x30x50 cm (maximum one per passenger).
• Bigger dogs can travel for only 5 € from Sunday to Friday, and for as little as 1 € on Saturday.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call: the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on board. You can also charge your devices thanks to the power sockets you can find at your seat.

When travelling with SNCB, each passenger can take 3 items of luggage on board, as long as the total weight does not exceed 30kg. Once you’ve found your seat, you can stow your luggage in the space provided above and below your seat. You can take the following luggage on board for free:

• Briefcases, rucksacks and suitcases
• Wheelchairs (manual or automatic)
• Pushchairs and prams
• Folding bikes, unicycles, scooters
• Sports equipment (e.g. skis)

Currently, SNCB does not offer a food and drink service. Although, you may bring food and drink with you to enjoy on the train.

Currently, SNCB do not offer WiFi onboard their trains or at stations.

As long as they are travelling with a person aged 12 or above with a valid ticket, children under 12 can travel for free without a ticket. However, please note that this only applies to a maximum of 4 children per passenger with a valid ticket. If you have any additional children travelling with you, they will need a half-price Kids Ticket.

Hoping to travel with your bike? You’ll need to add a Bike Supplement to your ticket. However, if you’re travelling with a folding bike, you don’t need to worry about paying. Bike Supplements are paid on top of your rail fare and cost €4 for a single journey.

When boarding, speak to the train conductor and they will tell you if there are spaces available and where you can put your bicycle. SNCB advise you not to travel with a bike at Peak times, because bicycle spaces may not be available.

Guide and assistance dogs

Travel is free for guide and assistance dogs. You won’t need to add a Pet Supplement to your ticket.

Pets

Pets are welcome to travel on SNCB trains if they are on a lead or in a small basket, cage or box. For animals on a lead, a Pet Supplement costs €3 for a single trip. If your pet is in a small basket, cage or box that is smaller than 30 x 55 x 30 cm, you do not need to pay for a Pet Supplement. Finally, your pet is not allowed to sit on the seats or tables.

Passengers with reduced mobility should directly contact SNCB to make use of their free assistance service. You can take your wheelchair on board the train for free, regardless of whether or not you use the SNCB's free assistance service. If you are blind or partially sighted, you can take the train for free in 2nd class.