Station details & facilities
York Station has a wealth of facilties across the 11 platforms. On entering the station from Station Road, the ticket office is on your left whilst directly in front of you and to the right are food outlets including Starbucks and West Cornwall Pasty Co. There is also a WH Smith and Costa Coffee just inside the main concourse.
Platforms can be access either via a footbridge (no lift) which also connects to the National Railway Museum, or via one of two subways with lifts available to all platforms. Toilets are also located on throughout the stations, by Starbucks you'll find the female toliets, whilst the mens toilets are around the corner on platform 2. Additional toilets are also located on platform 7 and 9 in the waiting room (ladies), whilst baby change, accessible toilets and the mens toilets are on platform 8.
Additional facilities at York station also included: Pumpkin Cafe on platform 10/11, WH Smith in the middle platform island, vending machines on all platforms and seating areas throughout.
Outside of the station there is a short stay car park, bike storage, taxi rank, drop-off point and a long stay car park.
Ticket Office
- Ticket Machine :
- Staff help available : False
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Ticket Office opening hours :
For Advance Purchases, the opening hours are: Mon - Fri 08:00 till 19:45. Sat 08:00 till 18:45. Sun 09:00 till 18:45
Day Opening Hours Saturday 05:45 - 21:00 Sunday 07:30 - 21:30 Weekdays 05:30 - 21:00 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 01302 362175
Facilities
- Postbox :
- Telephones :
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Customer Service Notes :
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Customer help points :
CCTV
- CCTV :
Shops
- Shops available :
Toilets
- Toilets available :
- Showers : False
- Baby change :
WiFi
- Wifi available :
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
- ATM notes : Located on concourse
Parking
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Carpark opening hours :
Day Opening Hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Station Car Park Station Short Stay Car Park
- Carpark operator : Virgin Trains East Coast Virgin Trains East Coast
- Car parking spaces : 634
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Car parking charges :
Annual £1800.00 Daily £15.50 Monthly £235.00 Off-peak £7.50 Three Monthly £600.00 Weekly £63.00 Per Hour £2.00
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 626
- Sheltered cycle storage :
- Cycle storage CCTV :
-
Cycle storage location :
Within station, within car park, andÿnext to the ticket office
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Cycle storage notes :
80 secure stands.
Accessibility
- Step-free access : Whole station
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Step-free access notes :
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
- Ramps for train access :
- Wheelchairs available :
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter :
- Accessible taxis : unknown
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Accessible taxis notes :
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
