Station details & facilities
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Advance purchase tickets may be purchased between 09:00-18:00 Monday to Saturday
Day Opening Hours Monday Tuesday Wednesday 06:00 - 20:00 Friday Saturday 06:00 - 20:30 Sunday 08:00 - 20:00 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 01302 362175
Facilities
-
First Class Lounge description :
Located
Behind gateline. Adjacent to Station Management Centre.
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
- Any Virgin Trains East Coast First Class packages
- First Advance (routed VTEC/VTEC & connections)
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & connections)
- Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers.
Facilities
TV, newspapers
Refreshment
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- Postbox :
- Telephones :
-
Customer Service Notes :
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Customer help points :
CCTV
- CCTV :
Toilets
- Toilets available :
- Showers : False
- Baby change :
WiFi
- Wifi available : False
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
Parking
-
Carpark opening hours :
Day Opening Hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Multi Storey Car Park Forecourt
- Carpark operator : Virgin Trains East Coast
- Car parking spaces : 900
-
Car parking charges :
Annual £1149.00 Daily £10.00 Monthly £148.00 Per Hour £0.60 Three Monthly £383.00 Weekly £40.00 Per Hour £2.00
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 30
- Sheltered cycle storage :
- Cycle storage CCTV :
- Cycle storage location : Front of station
Accessibility
- Step-free access : Part of station
-
Step-free access notes :
Ramp access across the railway between platforms 1, 2 Escorted barrow crossing.
- Ramps for train access :
- Wheelchairs available :
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
- Accessible taxis : unknown
-
Accessible taxis notes :
A small number are accessible, therefore advance notification (via station) ensures they are available when required