Station details & facilities
Since 2014, a number of improvements have made it easier for passengers to navigate the station itself. Access points have been moved and clearer signage and a simpler layout help passengers to get quick and easy access to essential travel information, such as Newcastle train timetables. New lifts and escalators ensure that getting around the station is easy, while both waiting rooms and toilet facilities have been improved and undercover parking for cycles has been increased.
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 07:00 - 2000 Saturday 07:00 - 19:00 Sunday 08:45 - 20:00
Day Opening Hours Weekdays 05:00 - 21:20 Saturday 05:00 - 21:20 Sunday 07:30 - 21:20 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 0845 059 3587
Facilities
-
First Class Lounge description :
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the Virgin Trains East Coast route
- Virgin Trains East Coast First Advance (routed VTEC/VTEC & connections)
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & connections)
- Inclusive Tour Tickets (Superbreaks etc)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- Postbox :
- Telephones :
- Telephones type : Coins and cards
- Station Buffet notes : Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
-
Staff Help Notes :
ÿChanging PlacesÿToilet is available on Platform 12
-
Customer Service Notes :
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Customer help points :
CCTV
- CCTV :
Shops
- Shops available :
-
Shops note :
Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkim and ATM Coffee
Toilets
- Toilets available :
-
Toilets description :
Toilets are available on Platform 3 & 4 and also Platform 12
- Showers : False
- Baby change :
WiFi
- Wifi available :
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
Parking
-
Carpark opening hours :
Day Opening Hours Everyday 04:00 - 23:00 - Carpark name : Station Car Park Short stay
- Carpark operator : Virgin Trains East Coast Virgin Trains East Coast
- Car parking spaces : 469
-
Car parking charges :
Annual £1950.00 Daily £15.50 Monthly £255.00 Off-peak £7.50 Three Monthly £650.00 Weekly £68.00 Per Hour £2.00
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 116
- Sheltered cycle storage :
- Cycle storage CCTV :
- Cycle storage location : Platform 12
-
Cycle storage notes :
28 stands accommodating 56 cycles
Accessibility
- Step-free access : Whole station
-
Step-free access notes :
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
- Ramps for train access :
- Wheelchairs available : False
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
