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London North Eastern Railway
Great Western Railway

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Situated on Neville Street close to the River Tyne, Newcastle Central Station is one of the busiest railway stations in Britain. Queen Victoria opened the historic Grade One listed building in 1850 and in 2014 refurbishment work to enhance the wonderful Victorian architectural features was completed. Newcastle station is close to the Discovery Museum of science and local history, the O2 Academy live music venue and the Centre for Life biotechnology village. Trains to Newcastle from the south mean lucky passengers get stunning views of several of the bridges over the River Tyne as well as the renovated quaysides at Newcastle and Gateshead, now thriving cosmopolitan centres featuring public spaces, restaurants and bars. Newcastle Central Station is just to the west of the Castle Keep, an impressive stone tower that is one of the few remaining sections of the original medieval fortress which gave the city its name.

Station details & facilities

Ticket Office opening hours: Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 07:00 - 2000 Saturday 07:00 - 19:00 Sunday 08:45 - 20:00
DayOpening Hours
Weekdays05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelFull time
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageUnavailable
ShopsAvailable
Shops note<p>Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkim and ATM Coffee</p>
PostboxAvailable
TelephonesAvailable
Telephone typesCoins and cards
Station BuffetAvailable
Station Buffet notes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
ATMAvailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
ToiletsAvailable
Toilets notes<p> Toilets are available on Platform 3 & 4  and also Platform 12  </p>
ShowersUnavailable
Baby changeAvailable
WiFiAvailable
WiFi notes
Web kioskUnavailable
Staff Help notes

ÿChanging PlacesÿToilet is available on Platform 12

Customer Service notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer help pointsAvailable
CCTVAvailable
Carpark opening hours:
DayOpening Hours
Everyday04:00 - 23:00
Carpark nameStation Car Park Short stay
Carpark operatorVirgin Trains East Coast Virgin Trains East Coast
Car parking spaces469
Carpark charges
Annual£1950.00
Daily£15.50
Monthly£255.00
Off-peak£7.50
Three Monthly£650.00
Weekly£68.00
Per Hour£2.00
Cycle storageAvailable
Cycle storage spaces116
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notes
Platform 12
Cycle storage notes<p>28 stands accommodating 56 cycles</p>
Step-free accessWhole station
Step-free access notes

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

Ramps for train accessAvailable
WheelchairsUnavailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterUnavailable
Opening Hours
DayOpening Hours
Weekdays06:15 - 21:00
Saturday 06:15 - 21:00
Sunday 10:00 - 21:00

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  •  Any First Class Open ticket valid for travel on the Virgin Trains East Coast route
  • Virgin Trains East Coast First Advance (routed VTEC/VTEC & connections)
  • Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & connections)
  • Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & connections)
  • Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & connections)
  • Inclusive Tour Tickets (Superbreaks etc)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

Since 2014, a number of improvements have made it easier for passengers to navigate the station itself. Access points have been moved and clearer signage and a simpler layout help passengers to get quick and easy access to essential travel information, such as Newcastle train timetables. New lifts and escalators ensure that getting around the station is easy, while both waiting rooms and toilet facilities have been improved and undercover parking for cycles has been increased.

Departures and arrivals from Newcastle

Want to check the latest departures and arrivals into Newcastle station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to Liverpool Lime StreetTransPennine Express05:066On time
to London Kings CrossLondon North Eastern Railway05:262On time
to CarlisleNorthern05:423On time
to ChathillNorthern05:576On time
to London Kings CrossLondon North Eastern Railway05:594On time
Arriving fromTrainTimePlatformStatus
from EdinburghLondon North Eastern Railway07:263On time
from LeedsCrossCountry07:304On time
from CarlisleNorthern07:366On time
from EdinburghCrossCountry07:383On time
from DoncasterLondon North Eastern Railway07:404On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Subject to availability. Excludes coach.

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