Trains from Vienna Hbf to Bilbao

In general, there is no limit to your luggage on Westbahn trains. However, a member of staff is authorised to charge a €5 supplement for bulky luggage or starting from a third piece of luggage.

On Westbahn trains, you'll find a luggage rack in the lower deck of each carriage, so that you can secure your suitcase or bag with a metal band. You can unlock the corresponding lock by using a €1 coin which will be returned to you at the end of your journey.

All Westbahn trains have a bar carriage (Westcafé) where you can buy hot and cold drinks, snacks, salads, and sandwiches. You can then eat or drink in the bar carriage or take your drink or snack back to your seat. Alternatively, you can buy snacks or drinks from the self-service vending machines available on board.

If you’re travelling in Westbahn’s First Class, an at-seat catering service is available, meaning that your meal of choice will be served straight to your seat.

Westbahn do not offer an entertainment portal on board. However, they do have free WiFi - simply log into Westlan and use the internet uninterruptedly during your journey.

Children under the age of 6 travel for free and don’t need a ticket. Children between the age of 6 and 15 pay €2 if they're with a full-paying adult or get a half-price ticket if they're travelling alone.

If your bike can’t be folded, you’ll need to pay a supplement of €4.90, €6.90 or €9.90 to take your bike on your Westbahn train, depending on your chosen route. If you don’t book your bike space online prior to departure, you’ll need to pay an additional fee of €5.10.

Please note that trains with high passenger demand don’t always allow space for bikes and bike reservations are excluded from specific train services. Folding bikes and e-scooters can be stored free of charge.

Small pets can travel on all Westbahn trains free of charge, provided they’re in a carrier or cage. You’ll need to pay €2 for pets that are kept on a leash or are equipped with a muzzle.

Westbahn staff can refuse entry to any dangerous pets without a leash and muzzle. Pets and pet carriers must not occupy seats, otherwise a full-priced ticket will be charged. Registered guide and assistance dogs are excluded from this regulation.

Westbahn trains have step-free access. If you travel with a wheelchair or a stroller, we recommend using coach 400 in the middle of the train. This coach is designed for the needs of people with reduced mobility – it offers a wider aisle than the other coaches, two bookable wheelchair spaces, and access to a PRM toilet with baby-changing facilities. Please note that Westbahn’s wheelchair spaces cannot be reserved for strollers.

On Alvia trains you can take up to three pieces of luggage on board, provided that they are less than 290cm long and weigh less than 25kg in total. Pushchairs and instruments smaller than 30 x 120 x 38 cm are also classed as hand luggage.

Most Alvia trains have an onboard café-bar, as well as an at-seat trolley service with a wide selection of food and drinks.

On board Alvia services, you can connect to PlayRenfe, a platform offering free WiFi and hours of entertainment.

Children under 4 travel free on Alvia services with a free child's ticket. Plus, passengers under 14 get a 40% discount on their chosen tariff.

With Alvia, folded bicycles that are less than 180cm long and are stored in a case count as hand luggage. If your bike is larger than this, it will count as special luggage and must be no larger than 120 x 90 x 40 cm - you must also detach the pedals and rotate the handlebars 90 degrees.

You can take your pet with you if they weigh less than 10kg, travel in a carrier no larger than 60 x 35 x 35 cm, and have a pet ticket. In Elige Confort a pet ticket is free, while in Básico a pet ticket costs 25% of the price of a ticket.

Alvia has an assistance service for passengers with reduced mobility or a disability. To arrange assistance, you can call (+34) 900 400 555 (international calling charges may apply).