Trains from Genoa to Alès

• You can take your bags on board Italo trains free of charge.
• If you have a small bag or backpack, you can place it under your seat. If you’re travelling with a larger bag, you can place it on the luggage racks above your seat.
• In most cases, there are no luggage size limits. However, if you travel in Italo Smart, your bags must not be larger than 75 x 53 x 30cm.

While there’s no bar or restaurant carriage on Italo trains, you can use the vending machines on board to get snacks and drinks during your journey.

• Italo trains offer free WiFi and a free entertainment portal called ItaloLive, where you can choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also charge your devices thanks to the power sockets that are available at your seat.

• Children aged 0-3 travel for free on Italo trains if they don’t occupy a seat. However, if an adult travels with more than one child aged 0-3, they will need to pay for a seat.
• Children aged 2-14 get 50% off the Flex fare if they’re travelling in Italo’s Smart Class.

• You can travel with a folding bike if it’s stored in one of the dedicated luggage racks.
• You can travel with a traditional bike if it’s disassembled and placed in a bag that is not larger than 80 x 110 x 40cm.

• Pets under 10kg can travel for free on all Italo trains provided they’re placed in a carrier or cage.
• Pets over 10kg will need a ticket to travel with you. They must also be kept on a leash and equipped with a muzzle.

Priority seats for passengers with reduced mobility are available on Italo trains. They’re usually located next to an accessible toilet. All accessible toilets also have tactile and Braille signs.

Air-conditioning is available on all Italo trains, as well as at-seat power sockets.

With AVE, you can travel with up to 3 pieces of luggage that do not exceed 290 cm and 25 kg. In total, the maximum measurements of each piece of luggage are 85 x 55 x 35 cm. Musical instruments also count as hand luggage as long as they do not exceed the dimensions 30 x 120 x 38 cm and are stored in a case.

If you’d like to stretch your legs and grab a coffee during your journey, AVE trains have an onboard bar carriage serving drinks and snacks. If you’d prefer to stay in your seat, AVE staff sell food and drinks from a trolley that will pass through the train during the journey.

On AVE trains, you can take advantage of PlayRenfe – their free WiFi and entertainment service. Giving you access to exclusive content and fast connection speeds, PlayRenfe can be downloaded from the app store on your phone. Once you’re connected, you can access the PlayRenfe portal, where you’ll find exclusive live sport, news, films and TV series.

Children under 3 years old travel for free with AVE, as long as they do not occupy a seat and have their free child ticket. Children from 3 to 14 years old can take advantage of a 40% discount on ticket prices.

On all AVE trains, each passenger can take one bicycle or scooter on board, as long as it’s folded and carried inside a case. Also, the pedals must be removed and handlebars turned 90 degrees. Lastly, if the sum of the dimensions of the case is less than 180cm, it is considered as hand luggage. However, if it’s bigger, it will be considered as special luggage (max dimensions 120 x 90 x 40 cm).

With AVE, you can travel with a pet as long as it weighs no more than 10 kg and travels inside a cage or carrier (60 x 35 x 35 cm). Your pet must have their own pet ticket, unless you’re travelling with a Premium ticket, in which case the pet ticket is free. Guide and assistance dogs travel for free.

AVE offer a free assistance and care service for people with reduced mobility. To request the service, passengers should contact AVE directly.

One piece of hand luggage (36 x 27 x 15 cm) and one piece of cabin luggage (55 x 35 x 25 cm) can be taken onboard. You can take additional or larger bags with you (max. 30kg) for an extra fee or by paying for OUIGO Plus.

On OUIGO trains in France: an at-seat service of snacks is available on Train classique services. This service is not available on high-speed OUIGO trains.
On OUIGO trains in Spain: OUIBAR is located in coach 4 of each train and offers a selection of hot and cold drinks, plus snacks.

WiFi (OUIFI) and an entertainment portal (OUIFUN) are available at an additional cost.

For OUIGO trains in France: Passengers under 12 years old pay a fixed price for tickets all year round - €5 for journeys on Train classique services, and €8 for high speed services.
For OUIGO trains in Spain: Passengers under 12 pay €5 per ticket for all journeys.

You can take your bicycle on board OUIGO trains if you add the 'Bike' option onto your ticket for an additional fee of at least €5. Your bike must be folded or dismantled and placed in a storage bag for transport.

Pets are only allowed on board OUIGO trains if the 'Pets' option is added to your ticket at the time of booking. (1 pet per adult, per booking, €10 per pet.)

For disabled passengers or those with reduced mobility, you can request assistance through 'Accès Plus'. With this service, a member of staff will meet you at the station and help you get to your seat on the train. To book assistance, contact Accès Plus after you book your tickets (and no later than 48 hours before your train is due to depart).