Every train operating company in the UK has a dedicated telephone line to make accessibility arrangements ahead of travelling. Trained railway staff will be on hand to:

  • Meet you at the station, either at a specific meeting point or a help point
  • Help you navigate through the station
  • Help you on and off the train, including ramp access where required
  • Meet you at your destination or help you on to a connecting service
  • Help with your luggage

Read on for information about accessibility on the UK rail network, including contact details for passenger assistance, accessibility information by train company and information on concessions for disabled travellers.

Who to contact for Passenger Assist

The Passenger Assist service allows you to book assistance up to 2 hours before travelling. All train companies offer Passenger Assist services.

To book accessibility support for your journey only, contact Passenger Assist via the following methods:

  • Freephone: 0800 0223720
  • Textphone or minicom: 0845 60 50 600

This Passenger Assist line works for all train operating companies. If you wish to speak directly to the Passenger Assist team for the operator you’re travelling with, you’ll find their details here

You can also find out more about Passenger Assistance by Transreport - an app you can download to book assistance.

Wheelchairs on trains

The vast majority of trains in the UK can accommodate wheelchairs within government-prescribed dimensions of 700mm by 1200mm (Width x Length). Some older trains can only accommodate wheelchairs with a maximum width of 550mm. If you need to reserve a wheelchair space, please get in touch with the train company operating your service ahead of travelling – the more notice you can give, the better. If you want to check if the train company you'd like to travel with has wheelchair spaces, check out National Rail's train formation guide.

Wheelchair spaces are often accompanied by one or two companion seats. If you’re a wheelchair user travelling with a companion, train companies will endeavour to make the companion seat available.

Stations with step-free access

National Rail has produced a handy map of all UK stations and accessibility provisions for each station. Use the search bar at the top of the map to search for a station or zoom in to locate it on the map.

Clicking on the pin opens up an information box detailing relevant accessibility information, including step-free access (full, partial or no access), accessible toilets, contact details and staffing hours.

Mobility scooters on trains

Generally speaking, train companies will accommodate powered scooters with dimensions not exceeding 700mm by 1200mm (Width x Length) and a total weight (including the user) of 300kg**.

However, mobility scooters come in a variety of shapes and sizes, and for that reason, several train operating companies may require mobility scooter users to apply for a Scooter Pass before travelling. The following train companies require Scooter Passes:

The links will take you to the relevant train company’s website, where you can apply for a pass.

**The exceptions to this rule are:

  • Heathrow Express, who permit a maximum weight of 300kg and ask that the scooter is folded down where possible
  • Island Line, who require scooter permits and allow a maximum weight of 300kg
  • ScotRail, who permit dimensions of 560mm by 1040mm

Discounts for travel companions and wheelchair users

If you’re travelling with a companion, both passengers are eligible for concessionary discounts.

Wheelchair users, blind or visually impaired travellers and their travel companions are eligible for concessionary discounts on train tickets. These tickets can be purchased from staffed National Rail stations. The discounts apply to adult fares for both Standard Class and First Class seats. 

There are two important points about companion discounts to note. First, discounts are available for wheelchair users even if they're travelling alone. Second, you may be required to produce evidence of visual impairment from a recognised institution, such as your local authority. RNIB’s helpful guide has lots of useful information about registering as sight-impaired.

Ticket type


Anytime Single


Anytime Return


Anytime Day Single


Anytime Day Return


Disabled Persons Railcard

Costing just £20 for the year, the Disabled Persons Railcard offers 1/3 off train tickets for you and a companion (if you’re travelling together).

Who is eligible for a Railcard?

The Disabled Persons Railcard is for people with a disability that makes travelling by train difficult. You can apply for the Disabled Persons Railcard if you:

  • Have a visual or hearing impairment
  • Have epilepsy
  • Receive either PIP (Personal Independence Payments) or DLA (Disability Living Allowance)

You’re also eligible for a Railcard if you buy or lease a vehicle through the Motability scheme or receive Attendance Allowance, Severe Disablement Allowance, War Pensioner’s Mobility Supplement, or a War/Service Disablement Pension for 80% or more disability.

You can apply online for a Disabled Persons Railcard or order it over the phone on 0345 605 0525 (or 0345 601 0132 for textphone/minicom). You can call those same numbers or send an email to railcardhelp@nationalrail.co.uk if you would like to discuss your individual circumstances.

Disabled Persons

1 year

Save 1/3 on all train travel
Travelling with another adult? They will also get 1/3 off their rail fare

Great for:
People with a disability that makes travelling by train difficult. Proof of eligibility applies

Not available to buy with Trainline. We are currently working on the ability to verify eligibility. In the meantime, to buy a Disabled Persons Railcard, you can apply online here.

Priority seating

Most trains are fitted with priority seating for travellers who are disabled, elderly passengers, pregnant passengers or passengers carrying toddlers.

Priority seats are present on the vast majority of trains in the UK, offering space for customers with reduced mobility or who may need a little more room. Priority seats are usually identifiable by a blue badge labelled ‘Priority’. The train staff will be able to help you locate Priority seating if it’s not immediately visible.

Several train companies offer free Priority Seating Cards for people who would like extra assurance when asking to sit in a Priority seat. Transport for London also offers ‘Please Offer Me a Seat’ and Baby on Board badges.

Trainline also offers Baby on Board badges – they are free of charge and can be delivered to any address in the UK. For more information, visit our dedicated page to Baby on Board badges.

Train companies offering Priority Seating Cards:

Sunflower Lanyards

All train companies in the UK recognise the Hidden Disabilities Sunflower.

The Sunflower Lanyard scheme allows travellers with non-visible disabilities to communicate to staff and other passengers that they may need a bit of assistance, or a little more time getting on and off the train.

Railway staff are trained to spot lanyards, wallets and other sunflower-marked items; and assist appropriately if requested to do so. Lanyards are available to collect at all Network Rail-managed stations or can be purchased through the Hidden Disabilities website.

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