Hemel Hempstead station’s location – about a mile from the town centre – is the legacy of landowner disputes during the construction of the London to Birmingham Railway in the 1830s. Some parts of Hemel Hempstead Old Town might still be familiar to those landowners today, but for the most part the town was transformed after WW2, when it was chosen as the site of a new town to house Londoners displaced by the Blitz and slum clearances. Today the station carries commuters to London Euston, as well as serving Milton Keynes, Northampton and destinations on the West London Route. Marlowes, Hemel Hempstead’s main shopping street, is a short walk from the station through Heath Park. You’ll also pass one of the most famous features from the new town development – Plough Roundabout, known as the ‘Magic Roundabout’, consists of six small roundabouts arranged in a circle, and was the first such system in Britain.
|Weekdays||06:00 - 20:00|
|Saturday||07:00 - 20:00|
|Sunday||08:00 - 19:00|
|Staffing level||Part time|
|Telephone types||Coins and cards|
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Staff Help notes|
Please note that staff help is only available when the ticket office is open.
To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met.
|Customer Service notes|
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Hemel Hempsted is accredited by the Secure Station Scheme**
|Customer help points||Unavailable|
|Everyday||Open 24 hours|
|Weekdays||Open 24 hours|
|Saturday||Open 24 hours|
|Sunday||Open 24 hours|
|Carpark name||Station Car Park|
|Carpark operator||Meteor Parking Ltd|
|Car parking spaces||496|
|Cycle storage spaces||64|
|Sheltered cycle storage||Unavailable|
|Cycle storage CCTV||Available|
|Cycle storage notes|
|Step-free access||Whole station|
|Step-free access notes|
There are liftsÿproviding step free accessÿbetween the subway andÿall platforms.ÿ
Alternatively there are 28 steps up to platform 4,ÿ28 steps up to platform 3 and 2 andÿ28 steps up to platform 1.
There is level acccess via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
|Ramps for train access||Available|
|Accessible ticket machines||Available|
|Accessible Booking Office counter||Unavailable|
|Accessible taxis notes|
Accessible taxis are available
The main entrance and ticket hall are to the north of the station, off London Road. Access to the four platforms is via a subway from the ticket hall, with lifts for step-free access There is a coffee shop on platform 4 (trains towards London) and waiting rooms on platform 1 and between platforms 2 and 3 (trains towards Milton Keynes and Northampton). Bus stops for onward travel are outside the station building on London Road.