We understand that this is a very uncertain time for us all. We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation.

Change your bookings in three easy steps:

  1. Sign in (or create an account by following the link in your confirmation email).
  2. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'.
  3. Expand that section and select ‘Change date/time’ or 'Refund tickets'.

Our Customer Support team will offer you this same guidance on the phone. Please read our guide on refunds and exchanges here.

Customer service enquiries

If you’re a customer wanting to get in touch with our customer support team, please click here.

Press enquiries

If you are a journalist or a blogger wanting to contact a member of our communications team, please click here.

Career enquiries

If you are interested in a career at Trainline, please click here.

Trainline for Business enquiries

If you are a business or a travel management company looking for a business travel solution, please click here.

Commercial partnership or affiliate enquiries

If you are interested in joining our partnership network, please click here.

Investor information

For more information about our business, please click here.

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