Station details & facilities
All four platforms are accessed via the main entrance to the station through ticket barriers. In the station building is the ticket office and a coffee shop, and further shops, including a WHSmith, beyond the barriers on the platforms. Also on the platforms are toilets and waiting rooms (including the First Class Lounge). The bus stop is on Park Lane on the town side of the tracks (exit via the subway).
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Day Opening Hours Monday Tuesday Wednesday 06:00 - 20:00 Friday 06:00 - 21:00 Saturday 06:30 - 19:45 Sunday 07:45 - 20:00 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 01302 362175
Facilities
-
First Class Lounge description :
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any Virgin Trains East Coast First Class packages
- Virgin Trains East Coast First Advance (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Rewards First Class Leisure Single(routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
- Postbox :
- Telephones :
- Telephones type : Coins and cards
-
Customer Service Notes :
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Customer help points : False
CCTV
- CCTV :
Shops
- Shops available :
Toilets
- Toilets available :
- Showers : False
- Baby change :
WiFi
- Wifi available : False
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
Parking
-
Carpark opening hours :
Day Opening Hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Station Car Park Short stay
- Carpark operator : Virgin Trains East Coast Virgin Trains East Coast
- Car parking spaces : 382
-
Car parking charges :
Annual £1373.00 Daily £11.00 Monthly £178.00 Three Monthly £458.00 Weekly £47.00 Per Hour £2.00
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 152
- Sheltered cycle storage :
- Cycle storage CCTV :
-
Cycle storage notes :
All racks are covered by Council CCTV and there are security patrols every two hours.
Accessibility
- Step-free access : Whole station
- Ramps for train access :
- Wheelchairs available :
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
- Accessible taxis : unknown
-
Accessible taxis notes :
Generally available but advance booking recommended
