Station details & facilities
The station is accessible through a single entrance on Railway Street. The main station building contains both automated and manned ticketing services, as well as a vending machine and a small cafe. Platforms 1 (towards London and the south) and 2 (towards Scotland) are accessed via a raised footbridge.
The platform island contains a first class and standard class waiting lounge, as well as additional outdoor seating, toilet facilities and a customer service office.
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Day Opening Hours Weekdays 05:45 - 18:30 Saturday 06:45 - 15:15 Sunday 09:45 - 16:20 - Oyster Prepay : False
- Oyster topup : False
- Oyster validator : False
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 01302 362175
Facilities
-
First Class Lounge description :
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
- Any Virgin Trains East Coast First Class packages
- First Advance (routed VTEC/ VTEC & connections
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & Connections)
- Inclusive Tour Tickets (Superbreaks etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
- Postbox : False
- Telephones : False
- Telephones type : Coins and cards
-
Customer Service Notes :
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Customer help points : False
CCTV
- CCTV :
Shops
- Shops available : False
Toilets
- Toilets available :
- Showers : False
- Baby change :
WiFi
- Wifi available : False
- Wifi notes :
- Web kiosk : False
ATMs
- ATM available :
Parking
-
Carpark opening hours :
Day Opening Hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Council Car Park
- Carpark operator : Local Council
- Car parking spaces : 150
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 16
- Sheltered cycle storage : False
- Cycle storage CCTV :
-
Cycle storage location :
Within car park
Accessibility
- Step-free access : Whole station
-
Step-free access notes :
Lift available from station forecourt to platforms 1 & 2.
- Ramps for train access :
- Wheelchairs available :
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
