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Am I eligible for an exchange or refund?

If you’ve booked an SNCF ticket using Trainline to travel on December 5th to the 13th, you can request an exchange or refund using the form below if your train was cancelled. That includes tickets for TGV inOui, Intercités, TER and Ouigo services.

For Eurostar and Thalys bookings, we can also refund tickets bought for travel on the same dates as above if the train has been cancelled.

If you haven’t booked a ticket yet, we would recommend rescheduling your trip – at least until more information is available about which services will be affected.

France train strike survival guide

The workers’ unions from France’s national train operating company, SNCF, began a strike on 5 December 2019. Here's everything you need to know if you plan on travelling while the strikes are taking place.

What are the strikes?

Several workers’ unions at the SNCF – as well as unions from other companies in the transport sector such as RATP – are striking from 5 December 2019 over pension reforms proposed by the French government. Trains in France will be severely disrupted until 13th December at the minimum.

Will my train journey be affected?

Trains in France will be severely disrupted from the 5th to the 13th of December. SNCF has closed tickets sales for those dates. SNCF are publishing information about the strikes on their website and Twitter feed as it becomes available.

What you'll see when you search for trains

When a train has been cancelled because of the strikes, we will display results as 'cancelled'. Not every service is affected so some trains will still be running - which you're free to book.

Sometimes we will also display cancelled trains as 'train fully booked'. It's the best we can do in some instances!

We'll continually update this page with the latest information on the strikes, so be sure to check back regularly.

Eurostar services affected

If you're travelling on Eurostar to/from Paris from the 5th to 12th of December, your train could also be affected by the strikes.

Follow updates direct from Eurostar on their website.

Several London-Paris Eurostar services have been cancelled on from the 5th to 12th of December. If your train has been cancelled, apply for an exchange or a refund using the button below.

How do I know if my Eurostar train has been cancelled?

You'll receive an email from us informing you of the cancellation. Alternatively, expand the adjacent information boxes to check whether your train has been affected. Hit the button below to apply for a refund/exchange.

Eurostar exchanges and refunds

London to Paris

Departure time from London Train number
05:40 9080
09:22 9014
10:24 9018
16:31 9040
18:01 9046
19:01 9050
20:01 9054

 

Paris to London

Departure time from Paris Train number
06:43 9005
09:04 9015
10:13 9019
12:13 9027
16:13 9043
17:13 9047
21:13 9063

London to Paris

Departure time from London Train number
05:40 9080
09:22 9014
10:24 9018
14:22 9032
16:31 9040
19:01 9050
20:01 9054

 

Paris to London

Departure time from Paris Train number
08:43 9013
09:04 9015
12:13 9027
15:13 9039
17:13 9047
19:13 9055
21:13 9063

London to Paris

Departure time from London Train number
05:40 9080
10:24 9018
19:01 9050
20:01 9054

 

Paris to London

Departure time from Paris Train number
08:43 9013
15:13 9039
17:13 9047
21:13 9063

London to Paris

Departure time from London Train number
05:40 9080
10:24 9018

 

Paris to London

Departure time from Paris Train number
08:43 9013
15:13 9039
21:13 9063

I'm travelling today — how do I check if my train is running?

Use our Live Train Times checker below to view real-time information on train times. Our tracker displays live data for the next 6 hours. We source the data from SNCF directly so you will be able to see if your train is running on time, delayed or cancelled.

To check that your train is running

  1. Select the "Stations” tab
  2. Enter your departure station
  3. Click Find live departures
  4. Find your train in the search results - we’ll show you when it’s expected to arrive at your station

If you know your train number

  1. Select the "Train number" tab
  2. Choose the carrier (most likely SNCF) and enter your train number
  3. Click Find train times

Take the bus instead of the train

If you absolutely need to travel, we offer bus tickets as well. Take a look at our long-distance bus routes – a coach could save the day!

By taking the bus, you can easily reach France’s main cities, as well as some remote places not served by air and rail networks. Today, most bus companies offer similar comforts to SNCF trains, like WiFi, power outlets and reclining seats.

Where do I find more information about buses in France?

Luckily, we’ve got a helpful page explaining where you can go in France by bus. You can book your bus tickets directly on the page.

What about buses in Europe?

Learn more about bus travel in mainland Europe using our handy guide.

 

Book a bus ticket

 

 

Frequently Asked Questions

Why are the strikes happening?

The main grievance among the striking unions concerns proposed pension reforms by the French government. The strikes are not exclusive to the rail industry, with unions from other transport companies such as Air France participating.

When does the SNCF strike begin?

A national mobilization day is scheduled for December 5, 2019.

When will the strike end?

The end date has not been announced yet. When more information is available, we will update this page straight away.

Average savings on fares booked prior to day of travel vs full price fares on day of travel in France. Subject to availability. Excludes coach.

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