Am I eligible for an exchange or refund?

If you bought an SNCF ticket using Trainline to travel on any date from the 5th of December until today, you can request an exchange or refund using the form below. That includes tickets for TGV inOui, Intercités and TER services.

For Eurostar and Thalys bookings, we can also refund tickets if the train has been cancelled. You have up to 60 days after the date of travel to request a refund of a Eurostar ticket.

If you haven’t booked a ticket yet, we would recommend rescheduling your trip – at least until more information is available about which services will be affected.

France train strike survival guide

The workers’ unions from France’s national train operating company, SNCF, began a strike on 5 December 2019. Here's everything you need to know if you plan on travelling while the strikes are taking place.

What are the strikes?

Several workers’ unions at the SNCF – as well as unions from other companies in the transport sector such as RATP – have been striking since the 5th of December 2019 over pension reforms proposed by the French government.

Most high-speed services are running as normal (TGV InOui and OuiGo) but some services are still disrupted.

Will my train journey be affected?

Trains in France could be disrupted until mid-January. Most trains are now running, however - and they will be available to book on Trainline. SNCF are publishing information about the strikes on their website and Twitter feed as it becomes available.

What you'll see when you search for trains

When a train has been cancelled because of the strikes, we will display results as 'cancelled'. Not every service is affected so some trains will still be running - which you're free to book.

Sometimes we will also display cancelled trains as 'train fully booked'. It's the best we can do in some instances!

We'll continually update this page with the latest information on the strikes, so be sure to check back regularly.

Normal Eurostar service has resumed

Eurostar has resumed a normal service between London and Paris. If your train was cancelled, you can request a refund using the form below.

Lots of London-Paris services were cancelled over December and the beginning of January. If you were meant to travel on a service that was cancelled, apply for an exchange or a refund using the button below.

You have up to 60 days after your date of travel to request a refund.

Eurostar exchanges and refunds

I'm travelling today — how do I check if my train is running?

Use our Live Train Times checker below to view real-time information on train times. Our tracker displays live data for the next 6 hours. We source the data from SNCF directly so you will be able to see if your train is running on time, delayed or cancelled.

To check that your train is running

  1. Select the "Stations” tab
  2. Enter your departure station
  3. Click Find live departures
  4. Find your train in the search results - we’ll show you when it’s expected to arrive at your station

If you know your train number

  1. Select the "Train number" tab
  2. Choose the carrier (most likely SNCF) and enter your train number
  3. Click Find train times

Take the bus instead of the train

If you absolutely need to travel, we offer bus tickets as well. Take a look at our long-distance bus routes – a coach could save the day!

By taking the bus, you can easily reach France’s main cities, as well as some remote places not served by air and rail networks. Today, most bus companies offer similar comforts to SNCF trains, like WiFi, power outlets and reclining seats.

Where do I find more information about buses in France?

Luckily, we’ve got a helpful page explaining where you can go in France by bus. You can book your bus tickets directly on the page.

What about buses in Europe?

Learn more about bus travel in mainland Europe using our handy guide.


Book a bus ticket



Frequently Asked Questions

Why are the strikes happening?

The main grievance among the striking unions concerns proposed pension reforms by the French government. The strikes are not exclusive to the rail industry, with unions from other transport companies such as Air France participating.

When will the strike end?

The end date has not been announced yet. When more information is available, we will update this page straight away. SNCF have allowed the exchange and refund of tickets for trains running on dates from the 5th of December until now to allow travellers to make alternate arrangements.

When did the strike begin?

A national mobilization day began on the 5th of December.

Average savings on fares booked prior to day of travel vs full price fares on day of travel in France. Subject to availability. Excludes coach.

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