Trains to Mermaid Quay

Want stress-free journeys? Now you can plan around disruptions, rebook and get help with Delay Repay. Find out more

Mermaid Quay is a historic waterside with lots to look at on the water or along the quay.

It's simple to reach Mermaid Quay, in Cardiff, by train. Simply hop on a train to Cardiff Bay station and then it's just a 4 minute walk away.

For more visitor info including opening times, visit Mermaid Quay’s website.

Ticket office

Ticket Machine	Available
Staff help	Available
Staffing level	There is no staffing at the station.
Oyster Prepay	Unavailable
Oyster topup	Unavailable
Oyster validator	Unavailable
Pre-purchase collection	Available

Luggage

Left Luggage	Unavailable
Left Luggage Website	https://www.nationalrail.co.uk/
Lost Property	Available
Lost Property phone number	03333 211 202
Lost Property Website	https://www.nationalrail.co.uk/

Facilities

Shops	Unavailable
Postbox	Unavailable
Telephones	Unavailable
Telephone types	Cards and coins
Station Buffet	Unavailable
ATM	Unavailable
Bureau de Change	Unavailable
Tourist Information Office	Unavailable

Toilets

Toilets	Unavailable
Showers	Unavailable
Baby change	Unavailable

WiFi

WiFi	Unavailable
WiFi notes	Find WiFi Hotspots around Cardiff Bay station.
Web kiosk	Unavailable

Staffing and customer service

Staff Help notes	No platform staff available. Assistance is provided by the Conductor on the train.
Customer Service notes	Contact our Customer Relations team directly at https://tfwrail.wales/contact-us
Customer help points	Unavailable
CCTV	Available

Parking

Bicycle Facilities

Cycle storage	Available
Cycle storage spaces	10
Sheltered cycle storage	Unavailable
Cycle storage CCTV	Available
Cycle storage notes	There are stands available.

Accessibility

Step-free access	Step free access is available throughout the whole station.
Ramps for train access	Available
Wheelchairs	Unavailable
Induction Loop	Available
Accessible ticket machines	Available
Accessible Booking Office counter	Unavailable
Accessible taxis	Accessible taxis are available at this station, please see below for more information
Accessible taxis notes	Cardiff Bay station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators: Dragon (029 2033 3333) or Bay (029 2035 0350).

First Class Lounge

Departures
Arrivals

Departing to	Train	Time	Platform	Status
to Cardiff Queen Street	Transport for Wales	08:27	2	Late
to Pontypridd	Transport for Wales	08:38	2	On time
to Cardiff Queen Street	Transport for Wales	08:56	2	On time
to Pontypridd	Transport for Wales	09:08	2	On time
to Cardiff Queen Street	Transport for Wales	09:26	2	On time

See more departures from Cardiff Bay

Arriving from	Train	Time	Platform	Status
from Pontypridd	Transport for Wales	08:26	2	Late
from Cardiff Queen Street	Transport for Wales	08:36	2	On time
from Pontypridd	Transport for Wales	08:54	2	On time
from Cardiff Queen Street	Transport for Wales	09:06	2	On time
from Pontypridd	Transport for Wales	09:24	2	On time

See more arrivals to Cardiff Bay

Mermaid Quay

Station details & facilities

Ticket office

Luggage

Facilities

Toilets

WiFi

Staffing and customer service

Parking

Bicycle Facilities

Accessibility

First Class Lounge

Departures and arrivals from Cardiff Bay

Departures

Arrivals

Tips to save money when you travel by train to Mermaid Quay

Free or half price child travel

Get 1/3 off with Railcards

Check our app for Split Tickets

Travel Off-Peak

Save 1/3 with GroupSave

Europe’s leading train and coach app