Are you looking for Trainline reviews or want to know if Trainline is legitimate? Here's the information you should need to judge for yourself - including Trustpilot reviews and FAQs.
Trainline (www.thetrainline.com) is the world’s leading independent rail and bus travel platform, with over 96 million people using their platforms every month. Trainline sells tickets for train and bus travel in 45 countries across Europe and Asia – including the UK, France, Italy and Spain. Its European arm was formerly known as Trainline EU, but the two merged in 2018 to bring UK and European train tickets into one place.
But what do customers really think about Trainline? Continue reading to learn more and check out the Trustpilot reviews further down the page to see exactly what travellers have been saying.
If you need help with a booking or have any questions, you should contact customer support so they can help solve any issues you might have.
Over 96 million people use Trainline's websites and apps every month*
Train and bus tickets sold every minute on Trainline‡
Trainline's average app store rating§
Trainline is an independent booking platform for rail and bus tickets. They aggregate train and bus tickets from 270 ticket providers and make it simple to book tickets for trains and buses in the UK and Europe.
Trainline used to have two separate divisions – Trainline UK, and Trainline Europe (also known as Trainline EU or www.trainline.eu). In 2018, they merged their websites into one to improve customer experience. If you’ve seen anything else online about Trainline EU or Trainline Europe, it’s all the same thing.
When you book a ticket with Trainline, you won’t be sent to an external or third-party site like many other affiliate travel websites out there. They bring every carrier’s tickets into one app/website, meaning you can book your trip from Paris to Milan, and your morning commute into central London, all in the same place. That’s why Trainline is used by commuters, adventurers, holidaymakers and business travellers alike.
Tickets are always valid for travel when bought through Trainline, so, if you’re wondering if Trainline’s tickets are legitimate, then the answer is yes! Trainline doesn’t buy tickets in advance and re-sell them; they connect directly to the train company’s ticketing system through some clever tech they built, and process everything for you to make the booking process as easy as possible so you don’t jump from site to site.
For certain routes you will have the option of using a mobile ticket – which is stored on the Trainline app – or an e-ticket, which is sent to you by email with your booking confirmation. You can print e-tickets at home or show/scan the barcode on your phone at the ticket barriers. Whilst there’s nothing wrong with being organised and having all your tickets printed for your trip, make sure you consider the environment before printing them out! Mobile tickets are a great option for saving paper.
In some cases with certain regional train or bus operators, Trainline may need to connect through one of its distribution partners to get the tickets to you. Regardless, the ticket will still be valid.
Is Trainline reliable? Is it safe? And how do I leave feedback on the product? Read answers to FAQs about Trainline.
Yes, Trainline is legitimate. Their app and website connect directly to rail and coach carriers’ ticketing platforms so every ticket you buy through Trainline is valid for travel. They’ve been in business since 1997 and sell tickets for 270 train and bus companies in the UK and Europe, trusted by millions of rail and coach/bus travellers worldwide.
Payments on Trainline and their apps are completely secure. Trainline uses clever payment protection systems to ensure that your money is protected from fraud. Travellers on Trainline can pay with complete confidence - they accept payments in ten different currencies and support multiple payment methods, including Apple Pay, PayPal, SOFORT and iDEAL.
Trainline has a dedicated team of over 600 employees in London, Edinburgh and Paris offices working to ensure the website and app works 24 hours a day, 365 days a year! The customer service team offers a mix of phone, email and online chat support and maintains a library of helpful troubleshooting resources in the Help Centre, so if you ever get stuck, you can contact customer support here.
Trainline is a fully independent and impartial booking platform. This means that train and bus companies can’t pay to have their tickets or services listed in more prominent positions. They highlight the cheapest tickets available for each search to help you save.
Trainline welcomes feedback from users and uses it constantly to improve the product. Get in touch with the customer support team if you need any help with your booking, or head to Trustpilot to leave a review!
Trainline sells train and bus tickets in Europe - including France, Germany, Spain and Italy.
Can I use Trainline in France?
Trainline is an established ticket retailer in France. As a trusted partner of SNCF and Eurostar, you can use Trainline to reach almost any French station (excluding Paris Metro, RER and Transilien regional services – these aren’t usually sold online by any third-party ticket retailer). In fact, they have an office based in Paris to look after their French customers.
Can I use Trainline in Italy?
Trainline sells tickets for both high-speed and regional trains in Italy. Trenitalia, Italo and Thello sleeper train tickets are all available on the app and website.
What about cross-border travel in Europe?
Yep, you can book cross-border European train travel. Trainline sells Eurostar tickets for trains from the UK to France, Belgium and the Netherlands, as well as tickets for many European carriers running cross-border services on the continent.
*Trainline data for November 2019 (incl. UK consumer numbers Web/App and EU Web/App)
‡Group sales, average of weeks commencing 06/10/2019 to 23/11/2019
§iOS rating from UK AppStore as of 29 November 2019