Trainline Reviews Is Trainline legitimate? See for yourself.
96m+
Over 96 million people use Trainline's websites and apps every month*
350
Official train and bus tickets sold every minute on Trainline‡
4.9/5
Trainline's average app store rating§
Are you looking for Trainline reviews or want to know if Trainline is legitimate? Here's the information you should need to judge for yourself - including Trustpilot reviews and FAQs.
Trainline is the world’s leading independent rail and bus travel platform, with over 96 million people using their platforms every month. Trainline sells official tickets for train and bus travel in 45 countries across Europe and Asia – including the UK, France, Italy and Spain.
But what do customers really think about Trainline? Continue reading to learn more and check out the Trustpilot reviews further down the page to see exactly what travellers have been saying.
If you need help with a booking or have any questions, you should contact customer support so they can help solve any issues you might have.
What does Trainline do?
Trainline is an independent booking platform for rail and bus tickets. They aggregate official train and bus tickets from 270 ticket providers and make it simple to book tickets for trains and buses in the UK and Europe.
When you book a ticket with Trainline, you won’t be sent to an external or third-party site like many other affiliate travel websites out there. They bring every carrier’s tickets into one app/website, meaning you can book your trip from Paris to Milan, and your morning commute into central London, all in the same place. That’s why Trainline is used by commuters, adventurers, holidaymakers and business travellers alike.
Is Trainline legitimate?
Tickets are always valid for travel when bought through Trainline, so, if you’re wondering if Trainline’s tickets are legitimate, then the answer is yes! Trainline doesn’t buy tickets in advance and re-sell them; they connect directly to the train company’s ticketing system through some clever tech they built, and process everything for you to make the booking process as easy as possible so you don’t jump from site to site.
For certain routes you will have the option of using a mobile ticket – which is stored on the Trainline app – or an e-ticket, which is sent to you by email with your booking confirmation. You can print e-tickets at home or show/scan the barcode on your phone at the ticket barriers. Whilst there’s nothing wrong with being organised and having all your tickets printed for your trip, make sure you consider the environment before printing them out! Mobile tickets are a great option for saving paper.
In some cases with certain regional train or bus operators, Trainline may need to connect through one of its distribution partners to get the tickets to you. Regardless, the ticket will still be valid.
Can you trust Trainline? In short, yes! In fact, Trainline are official members of the American Society of Travel Advisors - the world's leading association of travel professionals!
Trainline is an official distributor for over 270 train and bus companies, including:
Trainline in Europe
Trainline sells official train and bus tickets in Europe - including France, Germany, Spain and Italy.
Can I use Trainline in France?
Trainline is an established ticket retailer in France. As a trusted partner of SNCF and Eurostar, you can use Trainline to reach almost any French station (excluding Paris Metro, RER and Transilien regional services – these aren’t usually sold online by any third-party ticket retailer). In fact, they have an office based in Paris to look after their French customers.
Can I use Trainline in Italy?
Trainline sells tickets for both high-speed and regional trains in Italy. Trenitalia, Italo and Thello sleeper train tickets are all available on the app and website.
What about cross-border travel in Europe?
Yep, you can book cross-border European train travel. Trainline sells Eurostar tickets for trains from the UK to France, Belgium and the Netherlands, as well as tickets for many European carriers running cross-border services on the continent.
Trainline customer reviews from Trustpilot
Read what Trainline customers have been saying on Trustpilot. Got something to say? Leave the customer service team an email with your feedback.
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Frequently Asked Questions
Is Trainline reliable? Is it safe? And how do I leave feedback on the product? Read answers to FAQs about Trainline.
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*Trainline data for November 2019 (incl. UK consumer numbers Web/App and EU Web/App)
‡Group sales, average of weeks commencing 06/10/2019 to 23/11/2019
§iOS rating from UK AppStore as of 29 November 2019