Trains arriving at Stratford and Liverpool Street between 07:45 and 09:45 am or leaving between 16:30 and 18:30 pm
Customer relations: 0343 222 1234
Twitter Customer Help: @TfLRail
Non-folding bikes cannot be taken during peak hours.
From 2018, the Elizabeth Line will have onboard WiFi.
There is no first class on this service.
Complete an online form on the TfL website for more assistance finding your items.
The TfL Rail line was introduced as the first part of the Crossrail service that will run between Reading and Shenfield, whilst also running underground through central London. Trains leave Liverpool Street every 10 minutes Monday to Friday, making it easy to travel home and into London, whether it be for a day out or for work. The line calls at Stratford and Romford along the way, among other stations, connecting TfL rail to other parts of the network, with Underground and Overground lines along the way. The travel time into London from Shenfield is 43 minutes, and after a short trip on the tube, passengers can find themselves anywhere in the city, for work or leisure, in under an hour.
Ticket prices for TfL Rail depend on where you travel. The majority of stations operate within the Oyster Card zone limits, however, for those travelling to Shenfield, a National Rail ticket will be needed.
The future for TfL rail will see the line become the eastern part of the planned Crossrail service that connects Essex and Reading through one line through London, with the first part of what will be known as the Elizabeth Line opening in December 2018. TfL has already introduced the fleet of trains used for the rail network, the Class 345, which is already operating on the TfL Rail route now.
About South Western Railways
South Western Railways took over from South West Trains as the rail networks franchise in August 2017. As part of the new contract, there are proposals to include an increase of daily services between Portsmouth and Southampton Central, major improvements to train stations and to install free WiFi on all trains and stations throughout the rail network.