Some say curiosity killed the cat. But we say curiosity gets you places. Got questions about an upcoming journey? We've got the answers. Just have our app on hand to access your Travel Assistant.
What is Travel Assistant?
Travel Assistant is your on-the-go help centre, giving you quick, accurate answers about your journey. Whether you need refund info, platform guidance, ticket rules or disruption support, it provides instant clarity – reducing stress and helping you feel supported at every step*.
How to use Travel Assistant
After you book your journey, just head to the My Tickets tab. That’s where you’ll find your Travel Assistant ready to help.
You can ask about your journey and even get support with things like refunds when you need it.
If Travel Assistant can’t solve your request, we’ll loop in our support team – all without leaving the chat.
Check out other travel features
*Travel Assistant is AI-powered and may occasionally provide inaccurate or unexpected information.