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Plans change. Now your train can change with you. Easily swap your train in a few taps and get live information for your new journey.

What is Train Swap?

Train Swap lets you switch to a different train when your plans change. It shows you the services you can move to, lets you update your journey in a few taps and gives live updates for your new train – helping you stay flexible without hassle or stress*. 

 

How to use Train Swap

If you’ve booked a flexible ticket, we’ll show you the other trains you can easily swap to.

With only a few taps, you can select your new journey and get moving again in no time.

Once you’ve chosen your new journey, you’ll receive live information and timely notifications to keep you updated.

Check out other travel features

Travel Forecast

Stress-free travel coming up. Spot delays as they happen and avoid platform pandemonium by tracking your train with our Travel Forecast.

Delay Repay

Train delayed? Just tap that app and we'll help you get repaid. Getting your money back for disruptionshas never been easier.  

Travel Assistant

Got questions about your journey? Whether it's help getting a refund or changing your train, our Travel Assistant has the answers. 

*Eligibility subject to ticket type and may be affected by service disruptions or cancellations. Additional charges apply.