Train Swap

What is Train Swap?

Train Swap lets you switch to a different train when your plans change. It shows you the services you can move to, lets you update your journey in a few taps and gives live updates for your new train – helping you stay flexible without hassle or stress*. 

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If you’ve booked a flexible ticket, we’ll show you the other trains you can easily swap to.

With only a few taps, you can select your new journey and get moving again in no time.

Once you’ve chosen your new journey, you’ll receive live information and timely notifications to keep you updated.

Travel Forecast

Stress-free travel coming up. Spot delays as they happen and avoid platform pandemonium by tracking your train with our Travel Forecast.

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Delay Repay

Train delayed? Just tap that app and we'll help you get repaid. Getting your money back for disruptions  has never been easier.​  

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Travel Assistant

Got questions about your journey? Whether it's help getting a refund or changing your train, our Travel Assistant has the answers. 

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*Eligibility subject to ticket type and may be affected by service disruptions or cancellations. Additional charges apply.