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London North Eastern Railway

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West Norwood station is in Lambeth, south London on Knights Hill, above Norwood High Street. An easy way to find your way here from the surrounding area is to aim for the distinctive three-level tower of the Georgian Grade II listed St Luke's church next door. Trains from the station head to and from London Victoria, London Bridge, Beckenham Junction and Sutton via West Croydon, with many services calling at Crystal Palace, which is two stops away to the south. The typical journey time into London Victoria is about 25 minutes. The streets surrounding the station are lined with independent shops, restaurants and pubs, and the area is known for the West Norwood Feast, a large community food and craft fair held on the first Sunday of every month. A few minutes' walk from the station down Devane Way is the West Norwood Health and Leisure Centre which opened in 2014, housing a new swimming pool, gym, studio and health facilities.

Station details & facilities

Ticket Office opening hours:
DayOpening Hours
Weekdays06:10 - 19:35
Saturday 07:40 - 14:15
Sunday 07:40 - 15:15
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelFull time
Oyster PrepayUnavailable
Oyster topupAvailable
Oyster validatorAvailable
Pre-purchase collectionAvailable
Travel card zoneZone 3
Left LuggageUnavailable
Station BuffetUnavailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Information Systems
  • Announcements
  • Arrival screens
  • Departure screens
Baby changeUnavailable
WiFi notes
Web kioskUnavailable
Staff Help notes
Staff assistance is availability: 05:30-01:10 
Customer Service notes

Please call Customer Services on 08451 272920

Customer help pointsAvailable
Cycle storageAvailable
Cycle storage spaces20
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notes
Step-free accessWhole station
Step-free access notes

Step-free access to both platforms via side gates. Mobility-impaired customers are advised to book in advance. Step-free route between platforms via street. Step-free access to Ticket Office from street, but steps from Ticket Office to platforms.

Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterUnavailable
Accessible taxisunknown
Accessible taxis notes

Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.

There is step-free access into the ticket office and onto the two platforms via side gates: Cotswold Street for platform 1 and Hannen Road for platform 2, but steps between ticket office and the platforms mean there is no direct level access. You'll find ticket machines outside the front entrance on Knights Hill and the Hannen Road entrance. Bus stops for onward local travel are a few minutes' walk away with routes north to Brixton, Herne Hill and central London and south to Croydon and Crystal Palace.

Departures and arrivals from West Norwood

Want to check the latest departures and arrivals into West Norwood station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to Beckenham JunctionSouthern06:242On time
to West CroydonSouthern06:282On time
to London BridgeSouthern06:281On time
to London VictoriaSouthern06:421On time
to London BridgeSouthern06:581On time
Arriving fromTrainTimePlatformStatus
from London BridgeSouthern06:242On time
from London VictoriaSouthern06:282On time
from Crystal PalaceSouthern06:281On time
from West CroydonSouthern06:421On time
from Beckenham JunctionSouthern06:581On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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