Station details & facilities
The main station building is on Station Road and has both manned and automated ticketing services. All platforms are accessible via steps and lifts from a bridge outside the concourse. There is a second footbridge at the far end of the platforms. Platforms 3, 4 and 5 are used exclusively for the District Line, with Platforms 1, 2 and 6 running National Rail services. A secondary entrance on Station Approach leads directly to platform 1.
Ticket Office
- Ticket Machine :
- Staff help available : False
-
Ticket Office opening hours :
Day Opening Hours Weekdays 05:15 - 22:00 Saturday 06:15 - 22:00 Sunday 06:45 - 22:00 - Travel card zone : Zone 6
- Oyster Prepay :
- Oyster topup :
- Oyster validator :
Luggage
- Left Luggage available : False
- Lost Property available : False
- Lost Property phone number : 03457 44 44 22
Facilities
- Postbox :
- Telephones : False
-
Station Buffet notes :
Refreshment Kiosk on Platform 1
-
Customer Service Notes :
Monday - Friday, 08:00 - 20:00
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Customer help points :
CCTV
- CCTV :
Shops
- Shops available :
-
Shops note :
Doddle and WH Smith
Toilets
- Toilets available :
-
Toilets description :
Platform 1
- Showers : False
- Baby change :
WiFi
- Wifi available :
- Wifi notes : Free c2c Wi-Fi
- Web kiosk : False
ATMs
- ATM available :
-
ATM notes :
Outside the main booking hall, adjacent to WH Smith
Parking
-
Carpark opening hours :
Day Opening Hours Everyday Open 24 hours Weekdays Open 24 hours Saturday Open 24 hours Sunday Open 24 hours - Carpark name : Station Car Park
- Carpark operator : National Car Parks Ltd
- Car parking spaces : 498
-
Car parking charges :
Annual £1126.50 Daily £7.60 Monthly £116.20 Off-peak £2.20 Three Monthly £337.10 Weekly £30.10
Bicycle Facilities
- Cycle storage available :
- Cycle storage spaces : 128
- Sheltered cycle storage :
- Cycle storage CCTV :
- Cycle storage location : Entrance to station car park
-
Cycle storage notes :
To apply for a space in the secure compound building, please enquire at the ticket office
Accessibility
- Step-free access : Whole station
-
Step-free access notes :
Lifts are available from street level to platforms 1, 2/3 & 4/5
Step free access is not available to/from platform 6 (trains towards Romford).
Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.
- Ramps for train access :
- Wheelchairs available : False
- Induction Loop :
- Accessible ticket machines :
- Accessible Booking Office counter : False
