Step free access is provided from the station entrance to the platform.
This station is partially staffed. The station staffing hours are:
Monday to Saturday: 05:45 - 19:45
Sunday: 08:45 - 17:30
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Toilets
Toilets
Available
Toilets notes
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
Step free access is available throughout the whole station.
Ramps for train access
Available
Wheelchairs
Available
Induction Loop
Available
Accessible ticket machines
Available
Accessible Booking Office counter
Available
Accessible taxis
Accessible taxis are available at this station, please see below for more information
Accessible taxis notes
Thornaby station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:
Find station details and facilities information for Thornaby. Also find live train departures and arrivals for Thornaby station, helping you to plan your next journey.
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† Average savings on advance fares booked at least one week before day of travel vs Anytime fares purchased on day of travel. Subject to availability. Excludes coach.
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