Avanti West Coast
London North Eastern Railway

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Ponders End train station backs on to park land around King George's Reservoir and the beautiful Lea Valley, which runs through the north-London suburb in Travel Zone 5. The area’s off-kilter charm marries old industrial London on one side of the station to beautiful areas of greenery on the other. Ten miles north of London Liverpool Street, the mainly residential area played host to a number of events at the 2012 London Olympic Games at Lee Valley Athletics Centre, 17 minutes' walk from the station, which continues to draw international athletes for training. The Games legacy also left an Olympic-quality multi-sport gym at Ponders End Recreation Ground, an eight-minute walk from the station. Trains on the Lea Valley Line pull into the revamped 1890 station. Regular services operate in both directions, toward London Liverpool Street to the south from platform 1, and north to Hertford East and Bishop Stortford from platform 2.

Station details & facilities

Ticket Office opening hours:
DayOpening Hours
Weekdays06:15 - 12:45
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelPart time
Oyster PrepayUnavailable
Oyster topupAvailable
Oyster validatorAvailable
Pre-purchase collectionAvailable
Travel card zoneZone 5
Left LuggageUnavailable
Telephone typesCoins and cards
Station BuffetUnavailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Baby changeUnavailable
WiFi notes
Web kioskUnavailable
Staff Help notes

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Customer Service notes

Monday-Saturday 08:00-20:00ÿ
Sunday 10:00-20:00ÿ
Bank Holidays 09:00-18:00ÿ

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.


Customer help pointsAvailable
Cycle storageAvailable
Cycle storage spaces7
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notes
Within station
Cycle storage notes<p><span data-sheets-rawvalue="5 lockers and 6 sheffield stand spaces"></span></p>
Step-free accessWhole station
Step-free access notes


Ramps for train accessUnavailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterUnavailable
Accessible taxisunknown
Accessible taxis notes

Details of nearest taxis are shown on station information poster

In the commercial estate just off South Street, with its small parade of shops, the station concourse at Ponders End has a ticket window, waiting area and doors which lead directly to platform 2. The station’s two platforms, which are linked by a bridge, both have passenger shelters and bench seating. An additional entrance leads to the neighbouring industrial estate, while ticket machines and secure bike storage can be found outside the main station entrance.

Departures and arrivals from Ponders End

Want to check the latest departures and arrivals into Ponders End station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to London Liverpool StreetGreater Anglia18:391On time
to BroxbourneGreater Anglia18:46Late
to London Liverpool StreetGreater Anglia19:091On time
to Hertford EastGreater Anglia19:142On time
to Hertford EastGreater Anglia19:322On time
Arriving fromTrainTimePlatformStatus
from Hertford EastGreater Anglia18:391On time
from London Liverpool StreetGreater Anglia18:46Late
from Hertford EastGreater Anglia19:091On time
from London Liverpool StreetGreater Anglia19:142On time
from London Liverpool StreetGreater Anglia19:322On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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