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MetroCentre station serves the MetroCentre shopping and leisure complex in Gateshead, Tyne and Wear. The station was opened by British Rail in 1987 and was initially called Gateshead MetroCentre. Although a modern build, the station sits on the original 1837 Tyne Valley Line from Newcastle to Carlisle, which runs alongside the River Tyne. The MetroCentre mainly serves shoppers from Newcastle Central with trains every fifteen minutes. The station also serves Sunderland, Hartlepool and Middlesbrough via the Durham Coast Line. Inspired by North American malls, the MetroCentre opened in 1986 and over the years it has helped to create a retail revolution in the north of England. In 2013, the Central Mall was transformed into the Platinum Mall, with chandeliers and a luxury shopping section. The centre also boasts a 12-screen cinema, amusement arcade and 10-pin bowling alley, making it one of the most popular recreational sites in northeast England.

Station details & facilities

Ticket Office opening hours: unstaffed
DayOpening Hours
Ticket MachineUnavailable
Staff helpUnavailable
Staffing levelUnstaffed
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionUnavailable
Left LuggageUnavailable
Telephone typesCoins and cards
Station BuffetUnavailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Baby changeUnavailable
WiFi notes
Web kioskUnavailable
Customer help pointsUnavailable
Cycle storageUnavailable
Sheltered cycle storageUnavailable
Cycle storage CCTVAvailable
Step-free accessWhole station
Step-free access notes

Station is unstaffed. However no access problems for disabled or wheelchair bound customers as the access to the platforms is via ramps. Access to both platforms is via a ramped footbridge to the shopping centre however the gradient of the ramp is steep

Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesUnavailable
Accessible Booking Office counterUnavailable
The MetroCentre station is accessible on either side. Both entrances lead on to a footbridge with stairs and ramps down to both platforms. Both platforms have a waiting room, and there is a help point on platform 1. Trains to Middlesbrough and Newcastle depart from platform 1, and trains to Hexham and Carlisle leave from platform 2.

Departures and arrivals from MetroCentre

Want to check the latest departures and arrivals into MetroCentre station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to CarlisleNorthern05:492On time
to MiddlesbroughNorthern06:411Scheduled
to NunthorpeNorthern07:261On time
to CarlisleNorthern07:342Scheduled
to HexhamNorthern07:482Scheduled
Arriving fromTrainTimePlatformStatus
from NewcastleNorthern05:492On time
from HexhamNorthern06:411Scheduled
from CarlisleNorthern07:251On time
from NewcastleNorthern07:332Scheduled
from HartlepoolNorthern07:472Scheduled
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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