|Monday Tuesday Wednesday||06:30 - 13:00|
|Friday||06:30 - 18:00|
|Saturday||08:00 - 14:00|
|Staffing level||Part time|
|Telephone types||Coins and cards|
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Staff Help notes|
Please note that staff help is only available when the ticket office is open.
To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met.
|Customer Service notes|
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Malvern Linkÿis acredited by the Secure Station Scheme**
|Customer help points||Unavailable|
|Weekdays||Open 24 hours|
|Saturday||Open 24 hours|
|Sunday||Open 24 hours|
|Carpark name||Station Car Park|
|Carpark operator||Meteor Parking Ltd|
|Car parking spaces||96|
|Cycle storage spaces||32|
|Sheltered cycle storage||Unavailable|
|Cycle storage CCTV||Available|
|Step-free access||Part of station|
|Step-free access notes|
Level access to Hereford platform from car park via side gate. Footbridge with 21 steps up and down between platforms. Step-free access to Birmingham platform (2) via slope from side road. Step free route between platforms is 400m. 1 step to Booking Hall from both main entrance and Hereford platform.
|Ramps for train access||Available|
|Accessible ticket machines||Unavailable|
|Accessible Booking Office counter||Unavailable|
|Accessible taxis notes|
Accessible taxis are not available