Avanti West Coast
London North Eastern Railway

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When the South Eastern Railway opened in 1842, the concerns of local merchants meant that Maidstone was bypassed by the new main line. It would be another decade or so before a branch line linked the town, and the station buildings and platform canopies of Maidstone West date back to that time. Trains to Maidstone West travel on the Medway Valley Line between Strood and Tonbridge, both of which offer onward connections to London. The town centre and the High Street, with its mix of historic and modern architecture, are a seven-minute walk east of the station, on the other side of the River Medway. Maidstone has two main shopping centres: The Mall (formerly Chequers) is at the far end of the High Street from the station; the second, Fremlin Walk, is to the north, close to both the Hazlitt Arts Centre and the Maidstone Museum, where you will also find the Maidstone Visitor Information Centre.

Station details & facilities

Ticket Office opening hours:
  • Monday to Friday open from 06:15:00 until 12:50:00
  • Saturday open from 06:10:00 until 12:50:00
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelThe staff is available at specific times. Please check at the station.
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageUnavailable
Left Luggage Websitehttps://www.nationalrail.co.uk/
Lost PropertyAvailable
Lost Property phone number0345 322 7021
Lost Property Websitehttps://www.nationalrail.co.uk/
ShopsUnavailable
PostboxUnavailable
TelephonesAvailable
Telephone typesCards and coins
Station BuffetAvailable
Station Buffet notes
Coffee shop
ATMAvailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Nearest station with more facilities
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
ToiletsAvailable
Toilets notesPlatform 2- Available during staffing hours
ShowersUnavailable
Baby changeUnavailable
WiFiUnavailable
WiFi notes
Web kioskUnavailable
Staff Help notes
*Helpline closed on Christmas Day This station is not continuously staffed please see staffing times for details of when staff Assistance is available.
Customer Service notes
0345 322 7021
Customer help pointsAvailable
CCTVAvailable
Carpark nameStation Car Park
Carpark operatorSaba Park Solutions UK Limited
Car parking spaces54
Cycle storageAvailable
Cycle storage spaces44
Sheltered cycle storageAvailable
Cycle storage CCTVUnavailable
Cycle storage notes
Platform 2
Cycle storage notesThere are stands available.
Step-free accessStep free access is not available at the station.
Ramps for train accessAvailable
WheelchairsAvailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterAvailable
Accessible taxisAccessible taxis are available at this station, please see below for more information
Accessible taxis notes

Maidstone West station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

There is no First Class lounge at this station.
The station is located on Tonbridge Road, which links with Broadway and the bridge over the River Medway to the town centre. The concourse is linked to both platforms via steps (and a footbridge to platform 1). Step-free access to platform 2 is via an additional entrance from the car park, and to platform 1 via a barrow crossing. Trains to Strood depart from platform 1, with trains to Tonbridge leaving from platform 2.

Departures and arrivals from Maidstone West

Want to check the latest departures and arrivals into Maidstone West station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to Paddock WoodSoutheastern07:302On time
to London St Pancras InternationalSoutheastern07:532On time
to TonbridgeSoutheastern07:572On time
to Strood (Kent)Southeastern08:031On time
to TonbridgeSoutheastern08:272On time
Arriving fromTrainTimePlatformStatus
from Strood (Kent)Southeastern07:272On time
from London St Pancras InternationalSoutheastern07:362On time
from Strood (Kent)Southeastern07:562On time
from Paddock WoodSoutheastern08:011On time
from Strood (Kent)Southeastern08:172On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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