Avanti West Coast
London North Eastern Railway

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Alighting at Great Malvern station can feel like a time warp. A Grade II-listed building dating back to 1862, the station retains much of its original Victorian design, and even has original Great Western Railway luggage trollies restored by a local enthusiast. It's a joy to behold. Be sure to pop into Lady Foley's Tearoom, an award-winning cafe on platform 1, for yet more vintage goodness. The station is in the centre of town, where the Victorian theme continues with period architecture and gas lamps on the streets. Originally a spa town, Great Malvern got another boost when George Bernard Shaw and Edward Elgar curated theatre and music festivals here in the early 20th century. It became a popular cultural haunt, and today the theatre complex in the old Winter Gardens keeps up the tradition. Other highlights include the medieval Great Malvern Priory and Abbey Gateway, home to the Abbey Steps Shops, a hillside hot spot for antique and art dealers.

Station details & facilities

Ticket Office opening hours: None
DayOpening Hours
Weekdays06:00 - 17:00
Saturday 07:00 - 14:00
Sunday Closed
Ticket MachineAvailable
Staff helpAvailable
Staffing levelPart time
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageUnavailable
Telephone typesCoins and cards
Station BuffetUnavailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Information Systems
  • Announcements
  • Departure screens
Baby changeUnavailable
WiFi notes
Web kioskUnavailable
Staff Help notes

Please note that staff help is only available when the ticket office is open.

To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met.

Customer Service notes

We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.


**Great Malvern is accredited by the Secure Station Scheme**

Customer help pointsAvailable
Carpark opening hours:
DayOpening Hours
WeekdaysOpen 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Carpark nameStation Car Park
Carpark operatorMeteor Parking Ltd
Car parking spaces122
Cycle storageUnavailable
Cycle storage spaces14
Sheltered cycle storageUnavailable
Cycle storage CCTVAvailable
Step-free accessWhole station
Step-free access notes

Level access to Birmingham platform and booking hall - also level via side gate. Step-free access to Hereford platform (platform 2) via slope. Access between platforms via subway with 23 steps down and up or step-free route via street - long distance including pavement. Handrail on one side only for part of subway. No handrail on ramp leading to Hereford platform. Small car parks on both sides of station. Additional side gate to Hereford platform.

Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesUnavailable
Accessible Booking Office counterUnavailable
Accessible taxisunknown
Accessible taxis notes

Accessible taxis are not available

Great Malvern's main concourse has a ticket counter on the left and accessible toilets on the right. Platform 1 (towards Bristol, Birmingham and Worchester) is through the double doors, and has a waiting room and cafe on the left hand side. There's also a side entrance to the platform, with a ticket machine. A subway connects to platform 2 (Hereford), but can only be accessed by stairs - for step-free access, use the direct entrance off Thorngrove Road.

Departures and arrivals from Great Malvern

Want to check the latest departures and arrivals into Great Malvern station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to London PaddingtonGreat Western Railway19:04On time
to HerefordWest Midlands Trains19:142On time
to Birmingham New StreetWest Midlands Trains19:151On time
to London PaddingtonGreat Western Railway19:46On time
to HerefordGreat Western Railway19:562Late
Arriving fromTrainTimePlatformStatus
from HerefordWest Midlands Trains19:141On time
from Birmingham New StreetWest Midlands Trains19:142On time
from London PaddingtonGreat Western Railway19:242On time
from London PaddingtonGreat Western Railway19:552Late
from HerefordWest Midlands Trains20:171On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in the UK. Subject to availability. Excludes coach.

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