East Malling train station serves the village of East Malling in Kent with Southeastern trains along the Maidstone East Line. In off-peak hours, one eastbound train from East Malling runs per hour to Ashford International via Maidstone East. Westbound trains from East Malling run primarily to London Victoria. In peak hours, an additional service runs via Thameslink across London, calling at City Thameslink, Farringdon, St Pancras International, and continuing beyond London to Bedford.
East Malling station is unstaffed. Station amenities at East Malling include self-service ticket machines that are fully accessible, smartcard top-up facilities and waiting shelters on both platforms. Help points are present on both platforms, and the self-service ticket machine is located at the entrance to platform 1. Active train-running information is provided via digital display screens with departure and arrival times. Boarding ramps are not available, and there is no step-free access throughout East Malling Station.
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