Carlisle Train Station – also known as Carlisle Citadel Station – is advantageously placed, with Carlisle Cathedral, Carlisle Castle and Tullie House Museum and Art Gallery all within a few minutes' walk of the station. Designed in 1847 by the architect that designed the Bank of England and the Royal Exchange, the Tudor Gothic building is one of the most impressive stations in the world. An undercroft was also opened upon completion of the building, and for many years, the darkened rooms down below served as butchers, repositories and rail-staff accommodation. Nowadays the spooky croft acts as a rumour mill for the many ghost stories that surround the station, such as the headless man that wanders platform 8 or the veiled lady of the concourse. Ghost tours have been organised in the past, although one member of staff has said that most people will not venture into parts of The Undercroft.
|Weekdays||05:00 - 20:00|
|Saturday||05:00 - 20:00|
|Sunday||09:00 - 20:00|
|Staffing level||Full time|
|Telephone types||Coins and cards|
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Customer Service notes|
Monday - Sunday : 09:30 - 17:30.
Available from the Customer Information point, located by the main entrance, next to the ticket office.
|Customer help points||Available|
|Weekdays||Open 24 hours|
|Saturday||Open 24 hours|
|Sunday||Open 24 hours|
|Carpark name||Station Car Park|
|Carpark operator||Virgin Trains|
|Car parking spaces||163|
|Cycle storage spaces||20|
|Sheltered cycle storage||Available|
|Cycle storage CCTV||Available|
|Cycle storage notes|
At the top of the long stay car park, and on platform 8.
|Step-free access||Whole station|
|Step-free access notes|
ramped footbridge, staff available to assist
|Ramps for train access||Available|
|Accessible ticket machines||Available|
|Accessible Booking Office counter||Available|
The station only has one entrance. The concourse opens straight on to platform 4, and platforms 5 and 6 can be found a short distance to the left; platforms 7 and 8, to the right. The concourse has a travel centre and ticket office. A stair-accessed footbridge and a step-free subway link the concourse to platforms 1, 2 and 3. All toilets are located on platform 1. There is a long stay car park at the station.