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Travelling by train to the Birmingham Museum & Art Gallery is super-simple. The nearest railway station to the Birmingham Museum & Art Gallery is Birmingham New Street, which is served by Avanti West Coast, CrossCountry and West Midlands Railway services throughout the day. It's 6 minutes to the Birmingham Museum & Art Gallery on foot. You'll find Birmingham Museum & Art Gallery west of the station in Chamberlain Square.

The Birmingham Museum & Art Gallery is full of wonders for all to enjoy. You'll find it jam-packed with a fascinating collection and intriguing displays of art, applied art, social history, archaeology and ethnography.

Visit the Birmingham Museum & Art Gallery website for opening information.



Whilst the current government advice is to only travel if your journey is essential, we will update this page as the situation changes. We will always provide official information on how to visit this attraction safely and responsibly by train.

Station details & facilities

Ticket Office opening hours:
DayOpening Hours
Monday Tuesday Wednesday Friday Saturday 05:15 - 23:00
Sunday 07:00 - 23:00
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelFull time
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
ShopsAvailable
Shops noteBoots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier
PostboxUnavailable
TelephonesAvailable
Telephone typesCoins and cards
Station BuffetAvailable
Station Buffet notes
Food & drink available throughout the station
ATMAvailable
ATM notes
ATM machines are located on the paid concourse
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Information Systems
  • Announcements
  • Arrival screens
  • Departure screens
ToiletsAvailable
Toilets notesMen: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
ShowersUnavailable
Baby changeAvailable
WiFiAvailable
Web kioskUnavailable
Staff Help notes

Journey Care assistance is available prior to travel via the relevant Train Operator:

  • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
  • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
  • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
  • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
  • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 8:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

 

 

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Customer Service notes

Luggage received from terminated trains at Birmingham New Street only

Customer help pointsUnavailable
CCTVAvailable
Carpark opening hours:
DayOpening Hours
WeekdaysOpen 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Carpark nameShort Stay Car Park
Carpark operatorAPCOA Parking (UK) Limited
Car parking spaces40
Cycle storageAvailable
Cycle storage spaces58
Sheltered cycle storageAvailable
Cycle storage CCTVAvailable
Cycle storage notes<p>If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-</p> <p><a href="http://www.arrivatrainswales.co.uk">http://www.arrivatrainswales.co.uk</a></p> <p><a href="http://www.crosscountrytrains.co.uk">http://www.crosscountrytrains.co.uk</a></p> <p><a href="http://www.firstgreatwestern.co.uk">http://www.firstgreatwestern.co.uk</a></p> <p><a href="http://www.londonmidland.com">http://www.londonmidland.com</a></p> <p><a href="http://www.virgintrains.co.uk">http://www.virgintrains.co.uk</a></p>
Step-free accessWhole station
Step-free access notes

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ramps for train accessAvailable
WheelchairsAvailable
Induction LoopAvailable
Accessible ticket machinesUnavailable
Accessible Booking Office counterAvailable
Accessible taxisunknown
Accessible taxis notes

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

Opening Hours
DayOpening Hours
Weekdays06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Departures and arrivals from Birmingham New Street

Want to check the latest departures and arrivals into Birmingham New Street station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to ShrewsburyWest Midlands Trains05:488BOn time
to London EustonAvanti West Coast05:501On time
to Lichfield Trent ValleyWest Midlands Trains05:564AOn time
to Manchester PiccadillyCrossCountry05:575On time
to Rugeley Trent ValleyWest Midlands Trains06:001AOn time
Arriving fromTrainTimePlatformStatus
from WolverhamptonWest Midlands Trains05:551ALate
from WolverhamptonAvanti West Coast06:051On time
from ChesterTransport for Wales06:086BOn time
from WolverhamptonWest Midlands Trains06:101On time
from Birmingham InternationalWest Midlands Trains06:103AOn time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Subject to availability. Excludes coach.

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