How to change your booking
1. Open your Trainline app and select
My Tickets.
Here you'll find all your booked journeys
and digital tickets. Find the journey you'd
like to change and select
Manage my booking.
2. Select 'Change date / time'.
3. In Journey Swap, you’ll see your
original booking and all your new options.
From here, simply select the new train
you would like to travel on, then your
journey information will update
automatically!
4. You can find your new ticket(s)
in the 'My tickets' tab.
Cancel your booking and request a refund
1. Open your Trainline app and select My Tickets.
Here you’ll find all your booked journeys
and digital tickets. Find the journey you’d
like to amend and select Manage my
booking, then Refund tickets.
2. In the Refund overview, you can select
which journeys you’d like to refund.
Each ticket type will have different refund
conditions that will affect the Total
refund amount. For ticket eligibility details,
tap the information button next to each journey.
3. Review your refund summary.
4. View your refund outcome.
Ticket access and digital ticket guidance
1. Open your Trainline app and select My Tickets.
2. Here you’ll find all your booked journeys
and digital tickets.
To open specific tickets, tap
View tickets.
3. To resend your ticket email, go to My
Tickets (app) or My Bookings (web),
select your journey and choose
Resend confirmation email.
Check your inbox and spam folder.
If it’s still missing, contact customer support.
4. To print your tickets or email
confirmation, simply open them on screen
and print as you normally would.
To collect your paper tickets, find the
ticket machine at the station, select Collect tickets,
Insert payment card and then enter
your ticket collection reference
from your booking confirmation.