That’s right. From January 6th to February 28th, our Best Price Guarantee will extend to all tickets purchased in-app (not just same-day) for LNER, Grand Central, Lumo and Hull Trains routes!
That means, if you find a lower price for the same ticket anywhere else, we’ll refund the difference.
Guess we just really love having you on board, and we’re not afraid to show it. Book in-app now.
We always want you to get the best price. That’s why there’s no booking fee when you buy same-day tickets in our app.
So, if you buy a ticket on the day you travel, you’re more likely to see pigs fly than find cheaper tickets anywhere else.
In fact, we’re so sure about it, that in the off chance you do, we’ll pay the difference.*
We sell on the day train tickets for all the major train operators in the UK
If you've then found a cheaper price for the same train ticket for your same journey, take a photo (that shows all the Best Price Guarantee conditions) and send it to us at best.price.guarantee@info.thetrainline.com within 5 days of purchase
Our customer service team will then review your request and respond to you as quickly as possible
*The ticket code is listed in the terms and conditions of your ticket. View your ticket in our app and tap Ticket Conditions to view the 3 letter code.
To be eligible for a Best Price Guarantee refund, you must supply sufficient evidence of the lower fare ticket. If you have a claim you'd like to submit, please email us at best.price.guarantee@info.thetrainline.com and attach evidence that shows that the lower fare matches the Best Price Guarantee conditions set out above.