Last updated: 24 June 2025
This accessibility statement applies to:
- trainline.com website
- Trainline iOS app
- Trainline Android app
At Trainline, we are committed to making our website and mobile apps accessible to everyone. We believe all customers should be able to search, book, and manage their travel independently and confidently.
Our Principles
To ensure digital accessibility, we trust in our core principles:
Accessibility by Design
Our Trainline Design System is built to help us ensure the accessibility needs of our customers are considered with every new feature and update. It includes a comprehensive library of custom-built components, each supported by detailed usage guidelines.
For instance, the system enforces appropriate contrast ratios to support users with visual impairments.
Accessibility through Automation
Our robust testing framework protects our website and mobile apps against regressions across key screens and web pages. This ensures that every update delivers improvements without compromising existing functionality.
For instance, our test cases cover keyboard navigation across web pages to support users unable to use a mouse or pointing device.
Accessibility through Culture
We foster an open and inclusive culture through dedicated forums to discuss accessibility and champions who help us stay aligned with the latest guidance. We also collaborate with external accessibility partners to continuously improve.
Our Aim
Trainline aims to make its services accessible by conforming with the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA standard. These guidelines explain how to make web and mobile content more accessible to people with a wide range of abilities and disabilities. You can learn more about these guidelines here: https://www.w3.org/WAI/standards-guidelines/wcag/
Whilst we strive to meet this standard, some areas of our website and mobile apps may not yet fully conform.
For example, on our website, some pages lack consistent skip links and alternative navigation methods, which can hinder users relying on keyboard navigation or screen readers. On our mobile apps, some text and interactive elements do not meet minimum contrast requirements, which may affect users with visual impairments.
We are actively working to address these areas to ensure the best experience for all users.
Audits
We evaluate our website and mobile apps through periodic accessibility audits run by external parties. Our latest audit was reviewed against the Web Content Accessibility Guidelines (WCAG) 2.2 criteria with the following scope:
- Account management, searching for journeys and purchasing train tickets
- PC website testing was carried out using Windows 10 on Firefox, Edge & Chrome
- Mobile app and website testing used iPhone, iPad, Android phone and tablet devices
How you can help
Have you encountered something that didn’t work? If you have any feedback on the accessibility of our website and mobile apps, please contact us. We appreciate your help in making our website and mobile apps more accessible to everyone.