The People's Story Museum
Station details & facilities
Ticket office
| Day | Opening Hours |
|---|---|
| Weekdays | 05:00 - 23:59 |
| Saturday | 05:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
| Ticket Machine | Available |
|---|---|
| Staff help | Unavailable |
| Staffing level | Full time |
| Oyster Prepay | Unavailable |
| Oyster topup | Unavailable |
| Oyster validator | Unavailable |
| Pre-purchase collection | Available |
Luggage
| Left Luggage | Available |
|---|---|
| Left Luggage phone number | 0131 558 3829 |
| Left Luggage Website | http://www.left-baggage.co.uk/locations.php |
Facilities
| Shops | Available |
|---|---|
| Shops note | Wide range of shops Passport Photo Booth |
| Postbox | Available |
| Telephones | Available |
| Telephone types | Coins and cards |
| Station Buffet | Available |
| Station Buffet notes | Coffee shop Public House/Bar Food outlet (Seating available) |
| ATM | Available |
| ATM notes | Located on concourse Located by the ticket office |
| Bureau de Change | Available |
| Tourist Information Office | Unavailable |
| Information Systems |
|
Toilets
| Toilets | Available |
|---|---|
| Showers | Available |
| Baby change | Available |
WiFi
| WiFi | Available |
|---|---|
| Web kiosk | Unavailable |
Staffing and customer service
| Staff Help notes | Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse
The Mobility Assistance Room is currently under renovation and is temporarily located upstairs in the Virgin Trains East Coast passenger lounge next to platform 11 |
|---|---|
| Customer Service notes | Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse |
| Customer help points | Available |
| CCTV | Available |
Parking
| Day | Opening Hours |
|---|---|
| Weekdays | 04:00 - 00:45 |
| 06:00 - 00:45 |
| Carpark name | New Street: Long Stay |
|---|---|
| Carpark operator | APCOA |
| Car parking spaces | 617 |
Bicycle Facilities
| Cycle storage | Available |
|---|---|
| Cycle storage spaces | 223 |
| Sheltered cycle storage | Unavailable |
| Cycle storage CCTV | Available |
| Cycle storage notes | Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces). |
| Cycle storage notes | Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return. |
Accessibility
| Step-free access | Whole station |
|---|---|
| Step-free access notes | There is step free access to all parts of the station with lifts and escalators giving access to the platforms |
| Ramps for train access | Available |
| Wheelchairs | Unavailable |
| Induction Loop | Available |
| Accessible ticket machines | Available |
| Accessible Booking Office counter | Available |
| Accessible taxis | unknown |
| Accessible taxis notes | Accessible taxis can be located on Waverley Bridge (exit 2) please note this includes a steep incline. There is also a temporary taxi rank on Market Street exit 3 which can be accessed by lifts |
First Class Lounge
Opening Hours
Virgin Trains East Coast:
- Mon-Fri 06:30-21:00
- Sat 09:00-17:30
- Sun 09:45-19:00
ScotRail: Lounge facilities on request between the following times
- Mon-Fri 06:30-21:00
- Sat 09:00-17:30
- Sun 09:45-19:00
Located
Virgin Trains East Coast lounge is opposite platform 11, ScotRail lounge is on Platform 14
Tickets Accepted in ScotRail First Class Lounge
All First Class.
Tickets Accepted in Virgin Trains East Coast First Class Lounge
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
- Virgin Trains First Class tickets for travel on the West Coast route
- Any Virgin Trains East Coast First Class packages
- First Advance (routed VTEC & connections)
- VTEC First Class Reader Offer (routed VTEC & connections)
- VTEC First Class Flat Fare (routed VTEC & connections)
- VTEC Rewards First Class Leisure Single (routed VTEC & connections)
- VTEC Self-Print First Class Upgrade voucher (routed VTEC& connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Sleepers
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges.
Facilities
Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Departures and arrivals from Edinburgh
Departures
Arrivals
| Departing to | Train | Time | Platform | Status |
|---|---|---|---|---|
| to London Kings Cross | Lumo | 16:12 | 10 | On time |
| to Manchester Airport | TransPennine Express | 16:12 | 9W | On time |
| to Glasgow Queen Street | ScotRail | 16:15 | 14 | On time |
| to Cowdenbeath | ScotRail | 16:19 | 15 | On time |
| to Dunblane | ScotRail | 16:20 | 12 | On time |
| Arriving from | Train | Time | Platform | Status |
|---|---|---|---|---|
| from North Berwick | ScotRail | 16:12 | 7 | Late |
| from Cowdenbeath | ScotRail | 16:12 | 15 | On time |
| from London Kings Cross | London North Eastern Railway | 16:17 | 5 | Late |
| from London Euston | Avanti West Coast | 16:18 | 9 | On time |
| from Glenrothes With Thornton | ScotRail | 16:19 | 19 | Late |