The Pen Room
Station details & facilities
Ticket office
| Day | Opening Hours |
|---|---|
| Monday Tuesday Wednesday | Closed |
| Friday | 16:00 - 18:00 |
| Saturday |
|
| Sunday | Closed |
| Ticket Machine | Available |
|---|---|
| Staff help | Available |
| Staffing level | Part time |
| Oyster Prepay | Unavailable |
| Oyster topup | Unavailable |
| Oyster validator | Unavailable |
| Pre-purchase collection | Available |
Luggage
| Left Luggage | Unavailable |
|---|
Facilities
| Shops | Unavailable |
|---|---|
| Postbox | Unavailable |
| Telephones | Available |
| Telephone types | Coins and cards |
| Station Buffet | Unavailable |
| ATM | Unavailable |
| Bureau de Change | Unavailable |
| Tourist Information Office | Unavailable |
| Information Systems |
|
Toilets
| Toilets | Unavailable |
|---|---|
| Showers | Unavailable |
| Baby change | Unavailable |
WiFi
| WiFi | Unavailable |
|---|---|
| WiFi notes | |
| Web kiosk | Unavailable |
Staffing and customer service
| Staff Help notes | Please note that staff help is only available when the ticket office is open. To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. |
|---|---|
| Customer Service notes | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Customer help points | Available |
| CCTV | Available |
Parking
Bicycle Facilities
| Cycle storage | Available |
|---|---|
| Cycle storage spaces | 10 |
| Sheltered cycle storage | Unavailable |
| Cycle storage CCTV | Available |
Accessibility
| Step-free access | Whole station |
|---|---|
| Step-free access notes | Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2. |
| Ramps for train access | Available |
| Wheelchairs | Unavailable |
| Induction Loop | Available |
| Accessible ticket machines | Available |
| Accessible Booking Office counter | Unavailable |
| Accessible taxis | unknown |
| Accessible taxis notes | Accessible taxis are not available |
First Class Lounge
Departures and arrivals from Jewellery Quarter
Departures
Arrivals
| Departing to | Train | Time | Platform | Status |
|---|---|---|---|---|
| to Worcester Foregate Street | West Midlands Trains | 07:37 | 1 | Late |
| to London Marylebone | Chiltern Railways | 07:44 | 2 | On time |
| to Stourbridge Junction | West Midlands Trains | 07:58 | 1 | Late |
| to Whitlocks End | West Midlands Trains | 07:58 | 2 | On time |
| to Worcester Shrub Hill | West Midlands Trains | 08:08 | 1 | On time |
| Arriving from | Train | Time | Platform | Status |
|---|---|---|---|---|
| from Dorridge | West Midlands Trains | 07:36 | 1 | Late |
| from Stourbridge Junction | Chiltern Railways | 07:42 | 2 | On time |
| from Leamington Spa | West Midlands Trains | 07:58 | 1 | Late |
| from Kidderminster | West Midlands Trains | 07:58 | 2 | On time |
| from Whitlocks End | West Midlands Trains | 08:08 | 1 | On time |