It's simple to reach The Pen Room, in Birmingham , by train. Simply hop on a train to Jewellery Quarter station and then it's just a short walk to the attraction. The Pen Room is full of wonders for all to enjoy – you'll find it jam-packed with a fascinating historic collection and with so much to look at, it's suitable for all ages. For more information about opening times, visit The Pen Room’s website.
Station details & facilities
Ticket office
Ticket Office opening hours:
Friday open from 16:00:00 until 18:00:00
Saturday open from 11:00:00 until 13:00:00 and from 15:00:00 until 17:00:00
Ticket Machine
Available
Staff help
Unavailable
Staffing level
The staff is available at specific times. Please check at the station.
Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.
Toilets
Toilets
Available
Toilets notes
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting Assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking Assistance 24 hours in advance for this and all other Assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Customer Service notes
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Jewellery QuarterStation is accredited by the Secure
Station Scheme**
Customer help points
Available
CCTV
Available
Parking
Bicycle Facilities
Cycle storage
Unavailable
Sheltered cycle storage
Unavailable
Cycle storage CCTV
Available
Accessibility
Step-free access
Step free access is available throughout the whole station.
Ramps for train access
Available
Wheelchairs
Unavailable
Induction Loop
Available
Accessible ticket machines
Available
Accessible Booking Office counter
Unavailable
Accessible taxis
Accessible taxis are available at this station, please see below for more information
Accessible taxis notes
Jewellery Quarter station has neither a taxi rank nor a cab office. Advance booking is essential. Consider using the following local operators: