|Monday Tuesday Wednesday||Closed|
|Friday||16:00 - 18:00|
|Staffing level||Part time|
|Telephone types||Coins and cards|
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Staff Help notes|
Please note that staff help is only available when the ticket office is open.
To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met.
|Customer Service notes|
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
|Customer help points||Available|
|Cycle storage spaces||10|
|Sheltered cycle storage||Unavailable|
|Cycle storage CCTV||Available|
|Step-free access||Whole station|
|Step-free access notes|
Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.
|Ramps for train access||Available|
|Accessible ticket machines||Available|
|Accessible Booking Office counter||Unavailable|
|Accessible taxis notes|
Accessible taxis are not available
|to Worcester Foregate Street||West Midlands Trains||07:37||1||Late|
|to London Marylebone||Chiltern Railways||07:44||2||On time|
|to Stourbridge Junction||West Midlands Trains||07:58||1||Late|
|to Whitlocks End||West Midlands Trains||07:58||2||On time|
|to Worcester Shrub Hill||West Midlands Trains||08:08||1||On time|