Level access is provided from the station entrance to all platforms.
This station is staffed for all services.
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
The toilets are located on Platform 3. The toilets are located on Platform 3; these toilets are operated by a radar key.