Despite dismantling since May 2018, much of the metalwork remains and retains the legal status of a grade-II listed structure. Plans for a partial re-build in 2019 have been made by the pier's owner, Conwy County Borough Council.

Station details & facilities

Ticket Office opening hours:
  • Monday to Friday open from 06:15:00 until 19:15:00
  • Saturday open from 06:15:00 until 19:15:00
  • Sunday open from 11:15:00 until 18:15:00
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelThe staff is available at specific times. Please check at the station.
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageUnavailable
Left Luggage Website
Lost PropertyAvailable
Lost Property phone number03333 211 202
Lost Property Website
Telephone typesCards and coins
Station BuffetUnavailable
Bureau de ChangeUnavailable
Tourist Information OfficeUnavailable
Nearest station with more facilities
Lifts connect both platforms. There is no dropped kerb from the car park to the footpath
Toilets notesThe toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changeUnavailable
WiFi notes
Find WiFi Hotspots around Colwyn Bay station.
Web kioskUnavailable
Customer Service notes
Contact our Customer Relations team directly at
Customer help pointsAvailable
Carpark nameStation Car Park
Carpark operatorNational Car Parks Ltd
Car parking spaces76
Cycle storageAvailable
Cycle storage spaces10
Sheltered cycle storageUnavailable
Cycle storage CCTVAvailable
Cycle storage notes
At the front of the station
Cycle storage notesThere are stands available.
Step-free accessStep free access is available throughout the whole station.
Ramps for train accessAvailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterAvailable
Accessible taxisAccessible taxis are available at this station, please see below for more information
Accessible taxis notes

Colwyn Bay station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

There is no First Class lounge at this station.

Departures and arrivals from Colwyn Bay

Want to check the latest departures and arrivals into Colwyn Bay station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to MaestegTransport for Wales07:322On time
to HolyheadAvanti West Coast07:341Late
to LlandudnoTransport for Wales07:471Late
to CreweAvanti West Coast07:472On time
to Manchester AirportTransport for Wales07:59On time
Arriving fromTrainTimePlatformStatus
from HolyheadTransport for Wales07:312On time
from CreweAvanti West Coast07:331Late
from HolyheadAvanti West Coast07:452On time
from Manchester AirportTransport for Wales07:461Late
from LlandudnoTransport for Wales07:59On time

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