Level access is provided from the station entrance to all platforms.
This station is partially staffed. The station staffing hours are:
Monday to Saturday: 05:00 - 21:45
Sunday: 07:15 - 21:45
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Toilets
Toilets
Unavailable
Toilets notes
The toilets are located on the Station Concourse. The National key toilets are located on the Station Concourse; these toilets are operated by a radar key.
To speak to a member of our team please call 0345 600 1671
Customer help points
Available
CCTV
Available
Parking
Carpark name
Station Car Park
Carpark operator
APCOA on behalf of TransPennine Express
Car parking spaces
30
Bicycle Facilities
Cycle storage
Available
Cycle storage spaces
18
Sheltered cycle storage
Unavailable
Cycle storage CCTV
Available
Cycle storage notes
Within car park, within station, on station concourse
Cycle storage notes
There are stands available.
Accessibility
Step-free access
Step free access is available throughout the whole station.
Ramps for train access
Available
Wheelchairs
Available
Induction Loop
Available
Accessible ticket machines
Available
Accessible Booking Office counter
Available
Accessible taxis
Accessible taxis are available at this station, please see below for more information
Accessible taxis notes
Cleethorpes station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:
