Trains to Birmingham Back to Backs

Ongoing disruption between Haywards Heath and Lewes, and between Shenfield and Southend Victoria. Services are affected until further notice. For travel, ticket and refund information, click here.

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My Bookings

Birmingham Back to Backs is a fascinating museum. Run by the National Trust, this is a carefully restored, atmospheric 19th-century courtyard of working people's houses.

It's simple to reach Birmingham Back to Backs, in Birmingham, by train. Simply hop on a train to Birmingham New Street station and then it's just a 10 minute walk away.

For more visitor info including opening times, visit Birmingham Back to Backs’s website.

Ticket office

Ticket Machine	Available
Staff help	Unavailable
Staffing level	The staff is available at all times.
Oyster Prepay	Unavailable
Oyster topup	Unavailable
Oyster validator	Unavailable
Pre-purchase collection	Available

Luggage

Left Luggage	Available
Left Luggage phone number	0121 314 0901
Left Luggage Website	https://www.left-baggage.co.uk/en/locations/left-luggage-birmingham-new-street
Lost Property	Available
Lost Property phone number	0330 024 0215
Lost Property Website	http://www.lostproperty.org/locations.php

Facilities

Shops	Available
Shops note	<ul> <li>Boots located on the main concourse, before the ticket barrier </li> <li>Camden Food located beyond the ticket barrier</li> <li>Costa located beyond the ticket barrier next to Platform 5b escalator</li> <li>Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10</li> <li>M&S Food located on the main concourse</li> <li>Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator</li> <li>The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator</li> <li>W H Smith located on the main concourse, before the ticket barrier</li> </ul>
Postbox	Unavailable
Telephones	Available
Telephone types	Cards and coins
Station Buffet	Available
Station Buffet notes	Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
ATM	Available
ATM notes	ATM machines are located on the paid concourse
Bureau de Change	Unavailable
Tourist Information Office	Unavailable
Nearest station with more facilities	The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators

Toilets

Toilets	Available
Toilets notes	Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: <ul> <li>Platforms 2 - 3a (Blue Lounge)</li> <li>Platforms 10 - 11a (Yellow Lounge)</li> <li>Platforms 10 - 11b (Red Lounge)</li> </ul>
Showers	Unavailable
Baby change	Available

WiFi

WiFi	Available
WiFi notes	Find WiFi Hotspots around Birmingham New Street station
Web kiosk	Unavailable

Staffing and customer service

Staff Help notes	Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00. CrossCountry- 0844 811 0125, textphone 0844 811 0126, Monday to Sunday 08:00 - 20:00. London Northwestern Railway / West Midlands Railway-0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00. Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00. Staff can provide Assistance at the station during the hours the station is open to the public. Passengers can book additional Assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Passenger Assist prior to travel, there will be a wait but our policy is to make it happen.
Customer Service notes	Luggage received from terminated trains at Birmingham New Street only
Customer help points	Available
CCTV	Available

Parking

Carpark name	Short Stay Car Park
Carpark operator	APCOA Parking (UK) Limited
Car parking spaces	38

Bicycle Facilities

Cycle storage	Available
Cycle storage spaces	58
Sheltered cycle storage	Available
Cycle storage CCTV	Available
Cycle storage notes	There are stands available.

Accessibility

Step-free access	Step free access is available throughout the whole station.
Ramps for train access	Available
Wheelchairs	Available
Induction Loop	Available
Accessible ticket machines	Unavailable
Accessible Booking Office counter	Available
Accessible taxis	Accessible taxis are available at this station, please see below for more information
Accessible taxis notes	Birmingham New Street station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include: TOA (0121 427 8888) or A2B (0121 733 3000).

First Class Lounge

Departures
Arrivals

Departing to	Train	Time	Platform	Status
to Bournemouth	CrossCountry	14:10	1A	Late
to Wolverhampton	LNR & WMR	14:11	6B	On time
to Edinburgh (Waverley)	CrossCountry	14:12	9	Late
to Plymouth	CrossCountry	14:14	12B	Late
to Manchester Piccadilly	CrossCountry	14:25	6B	Late

See more departures from Birmingham New Street

Arriving from	Train	Time	Platform	Status
from Four Oaks	LNR & WMR	14:10	11B	On time
from Glasgow Central	CrossCountry	14:13	12B	Late
from Kings Norton	LNR & WMR	14:13	7	Late
from Glasgow Central	Avanti West Coast	14:21	1	Late
from Bournemouth	CrossCountry	14:24	6B	Late

See more arrivals to Birmingham New Street

Birmingham Back to Backs

Station details & facilities

Ticket office

Luggage

Facilities

Toilets

WiFi

Staffing and customer service

Parking

Bicycle Facilities

Accessibility

First Class Lounge

Departures and arrivals from Birmingham New Street

Departures

Arrivals

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