Bessie Surtees House is a superb historic house: now home to Historic England in the region, this timber-framed merchant's house has recreations of lifestyles of the 16th/17th centuries.
Ticket Machine | Available |
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Staff help | Unavailable |
Staffing level | The staff is available at all times. |
Oyster Prepay | Unavailable |
Oyster topup | Unavailable |
Oyster validator | Unavailable |
Pre-purchase collection | Available |
Left Luggage | Unavailable |
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Left Luggage Website | https://www.nationalrail.co.uk/ |
Shops | Available |
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Shops note | Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee. |
Postbox | Available |
Telephones | Available |
Telephone types | Cards and coins |
Station Buffet | Available |
Station Buffet notes | Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
ATM | Available |
Bureau de Change | Unavailable |
Tourist Information Office | Unavailable |
Nearest station with more facilities | Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp. |
Toilets | Available |
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Toilets notes | The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. |
Showers | Unavailable |
Baby change | Available |
WiFi | Available |
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WiFi notes | |
Web kiosk | Unavailable |
Staff Help notes | Assistance meeting point is Customer Information Point in main concourse. |
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Customer Service notes | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
Customer help points | Available |
CCTV | Available |
Carpark name | Long Stay Car Park |
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Carpark operator | London North Eastern Railway |
Car parking spaces | 454 |
Cycle storage | Available |
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Cycle storage spaces | 122 |
Sheltered cycle storage | Available |
Cycle storage CCTV | Available |
Cycle storage notes | Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. |
Cycle storage notes | There are stands available. |
Step-free access | Step free access is available throughout the whole station. |
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Ramps for train access | Available |
Wheelchairs | Available |
Induction Loop | Available |
Accessible ticket machines | Available |
Accessible Booking Office counter | Available |
Accessible taxis | Accessible taxis are available at this station, please see below for more information |
Accessible taxis notes | Newcastle station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:
|
Departing to | Train | Time | Platform | Status |
---|---|---|---|---|
to Liverpool Lime Street | TransPennine Express | 04:26 | Scheduled | |
to London Kings Cross | London North Eastern Railway | 04:45 | 2 | On time |
to London Kings Cross | London North Eastern Railway | 05:26 | 2 | On time |
to Liverpool Lime Street | TransPennine Express | 05:39 | 6 | On time |
to Carlisle | Northern | 05:42 | 3 | On time |
Arriving from | Train | Time | Platform | Status |
---|---|---|---|---|
from Stockton | Northern | 23:54 | On time | |
from London Kings Cross | London North Eastern Railway | 00:39 | 4 | On time |
from London Kings Cross | London North Eastern Railway | 01:49 | 3 | On time |
from Sunderland | London North Eastern Railway | 05:56 | 4 | On time |
from Hexham | Northern | 06:51 | 7 | Scheduled |