Bessie Surtees House is a superb historic house: now home to Historic England in the region, this timber-framed merchant's house has recreations of lifestyles of the 16th/17th centuries.
|Staffing level||The staff is available at all times.|
|Left Luggage Website||https://www.nationalrail.co.uk/|
|Shops note||Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.|
|Telephone types||Cards and coins|
|Station Buffet notes|
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
|Bureau de Change||Unavailable|
|Tourist Information Office||Unavailable|
|Nearest station with more facilities|
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.
|Toilets notes||The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.|
|Staff Help notes|
Assistance meeting point is Customer Information Point in main concourse.
|Customer Service notes|
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
|Customer help points||Available|
|Carpark name||Long Stay Car Park|
|Carpark operator||London North Eastern Railway|
|Car parking spaces||454|
|Cycle storage spaces||122|
|Sheltered cycle storage||Available|
|Cycle storage CCTV||Available|
|Cycle storage notes|
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
|Cycle storage notes||There are stands available.|
|Step-free access||Step free access is available throughout the whole station.|
|Ramps for train access||Available|
|Accessible ticket machines||Available|
|Accessible Booking Office counter||Available|
|Accessible taxis||Accessible taxis are available at this station, please see below for more information|
|Accessible taxis notes|
Newcastle station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:
|to Liverpool Lime Street||TransPennine Express||04:26||Scheduled|
|to London Kings Cross||London North Eastern Railway||04:45||2||On time|
|to London Kings Cross||London North Eastern Railway||05:26||2||On time|
|to Liverpool Lime Street||TransPennine Express||05:39||6||On time|
|to Carlisle||Northern||05:42||3||On time|