Bessie Surtees House
Bessie Surtees House is a superb historic house: now home to Historic England in the region, this timber-framed merchant's house has recreations of lifestyles of the 16th/17th centuries.
Station details & facilities
Ticket office
Ticket Office opening hours:
- Monday to Friday open from 05:00:00 until 21:20:00
- Saturday open from 05:00:00 until 21:20:00
- Sunday open from 07:30:00 until 21:20:00
| Ticket Machine | Available |
|---|---|
| Staff help | Unavailable |
| Staffing level | The staff is available at all times. |
| Oyster Prepay | Unavailable |
| Oyster topup | Unavailable |
| Oyster validator | Unavailable |
| Pre-purchase collection | Available |
Luggage
| Left Luggage | Unavailable |
|---|---|
| Left Luggage Website | https://www.nationalrail.co.uk/ |
Facilities
| Shops | Available |
|---|---|
| Shops note | Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee. |
| Postbox | Available |
| Telephones | Available |
| Telephone types | Cards and coins |
| Station Buffet | Available |
| Station Buffet notes | Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
| ATM | Available |
| Bureau de Change | Unavailable |
| Tourist Information Office | Unavailable |
| Nearest station with more facilities | Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp. |
Toilets
| Toilets | Available |
|---|---|
| Toilets notes | The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. |
| Showers | Unavailable |
| Baby change | Available |
WiFi
| WiFi | Available |
|---|---|
| WiFi notes | |
| Web kiosk | Unavailable |
Staffing and customer service
| Staff Help notes | Assistance meeting point is Customer Information Point in main concourse. |
|---|---|
| Customer Service notes | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
| Customer help points | Available |
| CCTV | Available |
Parking
| Carpark name | Long Stay Car Park |
|---|---|
| Carpark operator | London North Eastern Railway |
| Car parking spaces | 454 |
Bicycle Facilities
| Cycle storage | Available |
|---|---|
| Cycle storage spaces | 122 |
| Sheltered cycle storage | Available |
| Cycle storage CCTV | Available |
| Cycle storage notes | Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. |
| Cycle storage notes | There are stands available. |
Accessibility
| Step-free access | Step free access is available throughout the whole station. |
|---|---|
| Ramps for train access | Available |
| Wheelchairs | Available |
| Induction Loop | Available |
| Accessible ticket machines | Available |
| Accessible Booking Office counter | Available |
| Accessible taxis | Accessible taxis are available at this station, please see below for more information |
| Accessible taxis notes | Newcastle station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:
|
First Class Lounge
Opening Hours
- Monday to Friday open from 06:15:00 until 21:00:00
- Saturday open from 06:15:00 until 17:00:00
- Sunday open from 10:00:00 until 21:00:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the London North Eastern Railway route
- London North Eastern Railway First Advance (routed LNER /LNER & connections)
- London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
- Inclusive Tour Tickets (Superbreaks etc)
- Weekend First
- AllFirst Class tickets valid only on other train operators, includingCaledonian Sleepers
Departures and arrivals from Newcastle
Want to check the latest departures and arrivals into Newcastle station? Find live information for the next trains departing and arriving at the station below.
Departures
Arrivals
| Departing to | Train | Time | Platform | Status |
|---|---|---|---|---|
| to Liverpool Lime Street | TransPennine Express | 04:26 | Scheduled | |
| to London Kings Cross | London North Eastern Railway | 04:45 | 2 | On time |
| to London Kings Cross | London North Eastern Railway | 05:26 | 2 | On time |
| to Liverpool Lime Street | TransPennine Express | 05:39 | 6 | On time |
| to Carlisle | Northern | 05:42 | 3 | On time |
See more departures from Newcastle
| Arriving from | Train | Time | Platform | Status |
|---|---|---|---|---|
| from Stockton | Northern | 23:54 | On time | |
| from London Kings Cross | London North Eastern Railway | 00:39 | 4 | On time |
| from London Kings Cross | London North Eastern Railway | 01:49 | 3 | On time |
| from Sunderland | London North Eastern Railway | 05:56 | 4 | On time |
| from Hexham | Northern | 06:51 | 7 | Scheduled |
See more arrivals to Newcastle