Wellcome Collection

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For step-free access to Underground services, we recommend using Kings Cross St Pancras Underground Station.

Help is available from the Information Point in the centre of the main concourse, ask a member of station staff or from the Mobility Assistance Reception (if closed please use number on the reception door door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday 

Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

• Avanti West Coast trains - 08000 158 123, textphone 0800 0158 124
• London Midland - 0800 092 4260, textphone 0844 811 0134  
• London Overground - 0343 222 1234, textphone 020 3031 9331
• Caledonian Sleeper - 0800 904 7267 , textphone 18001 0330 060 0500

Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assitance from the ticket office or the Mobility Assistance Reception.

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.