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The Scotch Whisky Experience is located at the top of the Royal Mile - only a 10-minute walk from Edinburgh’s Waverley Station. Serving locations across Scotland and the rest of the UK, Waverley is the city’s largest train station, with services departing regularly down the East and West Coast main lines. To reach the Scotch Whisky Experience from Waverley, head up The Mound towards the Castle, and turn right onto the Royal Mile.

Station details & facilities

Ticket Office opening hours: Advanced Tickets can only be purchased between 09:30 and 18:30 Monday-Sunday.
DayOpening Hours
Weekdays05:00 - 23:59
Saturday 05:00 - 23:59
Sunday 07:00 - 23:59
Ticket MachineAvailable
Staff helpUnavailable
Staffing levelFull time
Oyster PrepayUnavailable
Oyster topupUnavailable
Oyster validatorUnavailable
Pre-purchase collectionAvailable
Left LuggageAvailable
Left Luggage phone number0131 558 3829
Left Luggage Websitehttp://www.left-baggage.co.uk/locations.php
ShopsAvailable
Shops noteWide range of shops Passport Photo Booth
PostboxAvailable
TelephonesAvailable
Telephone typesCoins and cards
Station BuffetAvailable
Station Buffet notes
Coffee shop Public House/Bar Food outlet (Seating available)
ATMAvailable
ATM notes
Located on concourse Located by the ticket office
Bureau de ChangeAvailable
Tourist Information OfficeUnavailable
Information Systems
  • Announcements
  • Arrival screens
  • Departure screens
ToiletsAvailable
ShowersAvailable
Baby changeAvailable
WiFiAvailable
Web kioskUnavailable
Staff Help notes

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse

 

The Mobility Assistance Room is currently under renovation and is temporarily located upstairs in the Virgin Trains East Coast passenger lounge next to platform 11

Customer Service notes
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
Customer help pointsAvailable
CCTVAvailable
Carpark opening hours:
DayOpening Hours
Weekdays04:00 - 00:45
06:00 - 00:45
Carpark nameNew Street: Long Stay
Carpark operatorAPCOA
Car parking spaces617
Cycle storageAvailable
Cycle storage spaces223
Sheltered cycle storageUnavailable
Cycle storage CCTVAvailable
Cycle storage notes

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle storage notesPlease do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
Step-free accessWhole station
Step-free access notes

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Ramps for train accessAvailable
WheelchairsUnavailable
Induction LoopAvailable
Accessible ticket machinesAvailable
Accessible Booking Office counterAvailable
Accessible taxisunknown
Accessible taxis notes

Accessible taxis can be located on Waverley Bridge (exit 2) please note this includes a steep incline. There is also a temporary taxi rank on Market Street exit 3 which can be accessed by lifts

Opening Hours

Virgin Trains East Coast:

  • Mon-Fri 06:30-21:00
  • Sat 09:00-17:30
  • Sun 09:45-19:00

ScotRail: Lounge facilities on request between the following times

  • Mon-Fri 06:30-21:00
  • Sat 09:00-17:30
  • Sun 09:45-19:00

Located

Virgin Trains East Coast lounge is opposite platform 11, ScotRail lounge is on Platform 14

Tickets Accepted in ScotRail First Class Lounge

All First Class.

Tickets Accepted in Virgin Trains East Coast First Class Lounge

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
  • Virgin Trains First Class tickets for travel on the West Coast route
  • Any Virgin Trains East Coast First Class packages
  • First Advance (routed VTEC & connections)
  • VTEC First Class Reader Offer (routed VTEC & connections)
  • VTEC First Class Flat Fare (routed VTEC & connections)
  • VTEC Rewards First Class Leisure Single (routed VTEC & connections)
  • VTEC Self-Print First Class Upgrade voucher (routed VTEC& connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First

Restricted tickets
All First Class tickets valid only on other train operators, including Sleepers

Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges.

Facilities

Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

About Scotch Whisky Experience

One of Edinburgh’s five-star tourist attractions, the Scotch Whisky Experience is a delight for casual fans and whisky experts alike. Take a ‘whisky-barrel’ tour through the history and heritage of Scotland’s whisky-making tradition, sample a dram on a guided tasting, or explore the world’s largest collection of scotch whisky (over 3,000 bottles) all under one roof. The Scotch Whisky Experience welcomes visitors young and old to a fully accessible premises in one of the most historic corners of the city.

Departures and arrivals from Edinburgh

Want to check the latest departures and arrivals into Edinburgh station? Find live information for the next trains departing and arriving at the station below.
Departing toTrainTimePlatformStatus
to Glasgow Queen StreetScotRail15:0414On time
to Helensburgh CentralScotRail15:0711On time
to PlymouthCrossCountry15:089EOn time
to Glasgow Queen StreetScotRail15:1510On time
to TweedbankScotRail15:243On time
Arriving fromTrainTimePlatformStatus
from Glasgow Queen StreetScotRail15:0412On time
from PlymouthCrossCountry15:105Late
from Glasgow Queen StreetScotRail15:1419On time
from London Kings CrossLondon North Eastern Railway15:166On time
from Helensburgh CentralScotRail15:2714On time
Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Subject to availability. Excludes coach.

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