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My train was delayed. Can I claim compensation?

A lot of the train companies we work with can offer you some compensation if your train was delayed by over 30 minutes.

If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.

Select the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app.
 
 
 
 
Please select from the list above.
Delays of more than 30 minutes can be compensated for

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of over 15 minutes are now compensated for

Policy & claim form

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit the CD's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit the CFL's dedicated webpage to file your compensation claim and read about your rights as a passenger.

Delays of between 30-59 minutes

50% of the cost of a single ticket or 50% of the cost of either portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of either portion of a return ticket

Delays of 120 minutes or more

If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket.

Policy & claim form

If your train has been cancelled or delayed by more than 30 minutes you may be entitled to compensation under the Basic Travel Time Guarantee.

Please check on the DSB's website (page translated into English) for more information.

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of 60-119 minutes

25% of the value of the affected ticket

Delays of120-179 minutes

50% of the value of the affected ticket

Delays of180 minutes or more

75% of the value of the affected ticket

Eurostar claims page

Delays of over 15 minutes are now compensated for

Policy & claim form

Delays of over 30 minutes

N/A

Delays of over 60 minutes

50% of the cost of a single ticket or 50% of the relevant portion of a return ticket

Delays of over 120 minutes

75% of the cost of a single ticket or 75% of the relevant portion of a return ticket

Delays of over 180 minutes

100% of the cost of a single ticket or 100% of the relevant portion of a return ticket

Policy & claim form

Delays of over 30 minutes

At least 50% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of over 15 minutes

25% of cost of a single ticket, or 12.5% cost of a return ticket

Delays of over 30 minutes

50% of cost of a single ticket, or 25% cost of a return ticket

Delays of over 60 minutes

100% of cost of a single ticket, or 50% cost of a return ticket

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of over 15 minutes

25% of your single ticket cost or 12.5% of your return ticket cost

Delays of over 30 minutes

50% of the cost of your one way ticket or 25% of your return ticket cost

Delays of over 60 minutes

100% of the cost of your one way ticket or 50% of the cost of your return ticket

Delays of over 120 minutes

100% of the cost of your ticket whether single or return

Policy claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Delays of over 120 minutes

100% of the cost of your one-way or return ticket

Policy & claim form

As part of the Travel Guarantee (Garantie Voyage) SNCF offers compensation for delays over 30 minutes, when the delay is attributable to SNCF. The ‘Punctuality Guarantee’ applies to all SNCF trains, including international routes.

Please check on the SNCF’s Punctuality Guarantee website, to see whether you are entitled to compensation: SNCF (in French only) . Here is the same page translated into English if that helps.

You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).

Delays of over 30 minutes

100% of the cost of a single ticket or 50% of the cost of either portion of a return ticket

Delays of over 60 minutes

100% of the cost of the journey

Policy & claim form

Delays of over 15 minutes

Compensation of 25% of a single ticket or 12.5% of a return journey

Delays of over 30 minutes

Compensation of one single ticket to anywhere on the Northern network or 50% of the cost of your single ticket or relevant portion of your return ticket

Delays of over 60 minutes

Compensation of two single tickets to anywhere on the Northern network or 100% of the cost of your single ticket or relevant portion of your return ticket

Delays of over 120 minutes

Compensation of two return tickets anywhere on the Northern network or 100% of the cost of your ticket (single or return)

Policy & claim form

If your train has been delayed or cancelled, you may be eligible for compensation under the NS’s delay and compensation policy. 

If you have taken a domestic train within the Netherlands, please visit  NS's dedicated webpage to file your compensation claim and you can read about your rights as a passenger.

If you have taken an international train from the Netherlands (excluding Thalys trains)</, please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost a return ticket

Delays of over 120 minutes

100% of the cost of your one-way or return ticket

Policy & claim form

If you have experienced a delay with a domestic SNCB train in Belgium, you may be eligible for compensation. 

Please visit  SNCB’s dedicated page for compensation and delays to file your claim and find out about your rights as a passenger.

Claims must be submitted within 30 days of travel.

If you have taken an international train from Belgium (excluding Thalys and Deutsche Bahn trains), please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.

As part of the Travel Guarantee (Garantie Voyage) SNCF offers compensation for delays over 30 minutes, when the delay is attributable to SNCF. The ‘Punctuality Guarantee’ applies to all SNCF trains, including international routes.

Please check on the SNCF’s Punctuality Guarantee website, to see whether you are entitled to compensation: sncf.com/fr/engagements/droits-compensation (in French only). Here is the same page translated into English if that helps.

You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost a return ticket

Policy & claim form

Any delays of over 15 minutes can be compensated. The amount depends on the length of delay and whether the ticket was a Single, Return or Season.

Policy & claim form

For any Thalys delay greater than or equal to 30, 60 or 120 minutes, you are offered compensation in Thalys vouchers (valid for 12 months) to the value of 20, 50 or 100% of the ticket price respectively.

If you are a Thalys TheCard or Thalys ThePass holder, you will automatically receive an email from Thalys informing you of any upcoming delays. You will also receive an email informing you whether you are entitled to compensation in the event of a delay. If you are, you can obtain your compensation voucher through the steps described in the email.

If you do not have a Thalys TheCard or a ThePass, you can fill out Thalys’ compensation form.

Delays of over 15 minutes are now compensated for

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of your single or return ticket

Policy & claim form

Delays of over 15 minutes

100% refund of the single fare

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Policy & claim form

Delays of 15 to 29 minutes

25% of your single ticket cost or 12.5% of your return ticket cost

Delays of 30 to 59 minutes

50% of the cost of your one way ticket or 25% of your return ticket cost

Delays of 60 to 119 minutes

100% of the cost of your one way ticket or 50% of the cost of your return ticket

Delays of 120 minutes or longer

100% of the cost of your ticket whether single or return

Policy & claim form

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation

For more information and to make a claim please visit the Italo's website.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  Deutsche Bahn's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  Trenitalia's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed you may be eligible for compensation, for information on when you may be entitled to compensation please see their Voluntary Punctual Commitment page.

You can make a claim with Renfe directly using their contact form, please include as much detail as possible about your journey, such as your booking reference, train number, what happened and whether any extra expenses were incurred due to the delay or cancellation.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  Thellos's dedicated webpage to file your compensation claim and read about your rights as a passenger.

Your claim must be made within 60 days of the date of travel.

Delays of over 15 minutes or more are compensated

Policy & claim form

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  OBB's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  SBB's webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

Contact us here and we'll file a claim with WESTbahn on your behalf.

Delays of over 15 to 29 minutes

25% of cost of a single ticket, or 12.5% cost of a return ticket

Delays of over 30 to 59 minutes

50% of cost of a single ticket, or 25% cost of a return ticket

Delays of over 60 to 119 minutes

100% of cost of a single ticket, or 50% cost of a return ticket

Delays of over 120 minutes or more

100% of cost of your ticket, whether single or return

Policy & claim form

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