My train was delayed. Can I claim compensation?

Whether you’re late for an important meeting or a hot date, we know how frustrating it is when you’re stuck on a delayed train. That’s why a lot of the train companies we work with can offer you some compensation if your train was delayed by over 30 minutes.

If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.

Our handy table below shows you how much compensation you can claim for.

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of between 30 to 59 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of 60 minutes or more

100% of the cost of a single ticket or 50% of the cost of a return ticket

Delays of over 120 minutes or more

ATW may increase the level of compensation

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of between 30-59 minutes

50% of the cost of a single ticket or 50% of the cost of either portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of either portion of a return ticket

Delays of 120 minutes or more

If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket.

Links

Policy & claim form

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of 60-119 minutes

25% of the value of the affected ticket

120-179 minutes

50% of the value of the affected ticket

180 minutes or more

75% of the value of the affected ticket

Links

e-voucher claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of your single or return ticket

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost a return ticket

Links

Policy & claim form

Delays of over 30 minutes

N/A

Delays of over 60 minutes

50% of the cost of a single ticket or 50% of the relevant portion of a return ticket

Delays of over 120 minutes

75% of the cost of a single ticket or 75% of the relevant portion of a return ticket

Delays of over 180 minutes

100% of the cost of a single ticket or 100% of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

At least 50% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

London and Thames Valley routes only for journeys under 1 hour duration - 50% of the cost of the journey

Delays of over 60 minutes

Varies by route - but at least 50% of cost of a single ticket, or 25% cost of a return ticket

Links

Policy & claim form

Delays of over 15 minutes

50% of the cost of the journey

Delays of over 30 minutes

100% of the cost of the journey

Links

Policy & claim form

Delays of over 30 minutes

100% of the cost of the journey

Delays of over 60 minutes

100% of the cost of the journey

Links

Policy & claim form

15 to 29 minutes

25% of your single ticket cost or 12.5% of your return ticket cost

30 to 59 minutes

50% of the cost of your one way ticket or 25% of your return ticket cost

60 to 119 minutes

100% of the cost of your one way ticket or 50% of the cost of your return ticket

120 minutes or longer

100% of the cost of your ticket whether single or return

Links

Policy & claim form

Delays of over 30 minutes

100% of the cost of the journey

Delays of over 60 minutes

100% of the cost of the journey

Links

Policy & claim form

Delays of over 15 minutes

100% refund of the single fare

Links

Policy & claim form

Delays of over 30 minutes

100% of the cost of a single ticket or 50% of the cost of either portion of a return ticket

Delays of over 60 minutes

100% of the cost of the journey

Links

Policy & claim form

Delays of over 30 minutes

Compensation of one single ticket to anywhere on the Northern network or 50% of the cost of your single ticket or relevant portion of your return ticket

Delays of over 60 minutes

Compensation of two single tickets to anywhere on the Northern network or 100% of the cost of your single ticket or relevant portion of your return ticket

Delays of over 120 minutes

Compensation of two return tickets anywhere on the Northern network or 100% of the cost of your ticket (single or return)

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost a return ticket

Delays of over 120 minutes

100% of the cost of your one-way or return ticket

Links

Policy & claim form

Delays of over 30 minutes

N/A

Delays of over 60 minutes

100% of the cost of the journey

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 25% of the cost of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 50% of the cost a return ticket

Links

Policy & claim form

Delays of over 30 minutes

At least 50% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or at least 50% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Links

Policy & claim form

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Delays of over 120 minutes

100% of the cost of your one-way or return ticket

Links

Policy & claim form

15 to 29 minutes

25% of your single ticket cost or 12.5% of your return ticket cost

30 to 59 minutes

50% of the cost of your one way ticket or 25% of your return ticket cost

60 to 119 minutes

100% of the cost of your one way ticket or 50% of the cost of your return ticket

120 minutes or longer

100% of the cost of your ticket whether single or return

Links

Policy & claim form