Contact Customer Support

To make a new booking or for help with an existing booking please call us on 0333 202 2222. We are open 8am to 8pm, 7 days a week. Calls cost 2p per minute plus your phone company‘s access charges. You can also email us using the address sales.support@info.thetrainline.com. To arrange travel assistance arrangements ahead of travel then please phone. Freephone: 0800 0223720 OR Textphone or minicom: 0845 60 50 600. Assistance can be booked up to 10pm the night before travelling.
Enter your details below and we’ll give you personalised help covering topics such as refunds, changes, how to get your ticket and railcards. Details on how to contact our customer service team by phone, chat and email are also available.
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