Contact Customer Support
To make a new booking or for help with an existing booking please call us on 0333 202 2222. We are open 8am to 8pm, 7 days a week. Calls cost 2p per minute plus your phone company‘s access charges. You can also email us using the address sales.support@info.thetrainline.com. To arrange travel assistance arrangements ahead of travel then please phone. Freephone: 0800 0223720 OR Textphone or minicom: 0845 60 50 600. Assistance can be booked up to 10pm the night before travelling.