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Moving from trainline.eu to trainline.com

Website

Q. I tried to go to trainline.eu but got redirected to trainline.com, why is this?

A. We’ve moved trainline.eu over to Trainline (trainline.com), to bring you a bigger range of train and bus tickets, timetables and fares in one place.

Q. Is this new website safe?

A. Yes. When we moved trainline.eu to Trainline (trainline.com) we carried over the same smart tech and cutting-edge security features, so it’s completely safe to use. You should even find it faster than trainline.eu and you can choose from a bigger range of train and bus tickets, timetables and fares in one place, wherever you're travelling in Europe. For example, there are now UK train and bus journeys to choose from too – why not try booking a journey to somewhere new?

Q. I’ve been asked to create a new password on this new website, why do I need a new one?

A.We’ve moved trainline.eu over to Trainline (trainline.com), to bring you a bigger range of train and bus tickets, timetables and fares in one place, wherever you're travelling in Europe. If you had an account on trainline.eu then it’s likely you were securely signed in, so we knew you were the owner of your account. Now, to keep you secure when you sign in to our Trainline website, we need to make sure you’re still you. To do that, we need a username and password. We don’t automatically copy your password across when we transfer your details over, so we’ll ask you to set a new one. You can use the same password you used on trainline.eu if you like.

Q. I’ve bought tickets on trainline.eu can I still access them?

A. Yes. You can access all your tickets for upcoming journeys made on trainline.eu when you transfer your account to Trainline (trainline.com). Once you sign in on trainline.com just go to the My Bookings section. All your saved cards and passengers from trainline.eu will be securely transferred to trainline.com too. If you need any of your past tickets, for expenses or receipt purposes, all the info will be in your email confirmation.


App

Q. Why do you keep asking me to download a new app?

A. We've plugged the clever tech from our Trainline Europe app into our Trainline app, to bring you a bigger range of train and bus tickets, timetables and fares in one place.

  • If you have both our Trainline Europe and Trainline apps, you’ll just need to transfer your Trainline Europe account over to your Trainline app – we’ll prompt you to do this when you next sign in on our Trainline Europe app. It takes an instant.
  • If you’ve got our Trainline Europe app, but not our Trainline app, you’ll need to download our Trainline app and transfer your Trainline Europe account to be able to book and manage all your journeys in one place. Search ‘Trainline’ on the App Store or Play Store. We’ll ask you to sign in when you download and open our Trainline app – once you’re signed in, we’ll do the rest.

Accessing bookings

Q. I can’t see my previous bookings – why is this? Can I still generate a receipt for my expenses?

A. When you booked, we sent you a confirmation email. Check your inbox, or junk mail if you’re having trouble finding it, and follow the link in your booking confirmation email to be able to access invoices for past bookings.

Q. Why are some of my bookings shown to me in a different way to others?

A. We’ve moved our Trainline Europe app to our Trainline app, but we’re doing things in stages. We’ve moved any upcoming bookings you made on Trainline Europe over to Trainline. You’ll have them instantly to hand, all in one place. They may look slightly different, but they work in exactly the same way, just go to My Tickets and everything will be there.


Signing-in

Q. I’ve started using trainline.com but now I have to sign in every time I use it – that didn’t happen on trainline.eu. Is it a bug?

A. No, it’s not a bug. We’re completely focused on protecting your personal data and Trainline has even more cutting-edge security features – that means you may have to sign in more often.

Q. Can I still use Facebook and Google sign in on Trainline (trainline.com)?

A. You can indeed! If you have an existing Trainline account with a password, you can use Facebook or Google to sign in, so long as your Facebook or Google email address matches your Trainline account email address. No problem if you don’t have an existing Trainline account – if you try signing in with Facebook or Google, we’ll create a new Trainline account using the email address, first name and last name that’s provided by Facebook or Google.

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